WeCreatReviews of wecreat.com

Truly an incredible machine

Product is wonderful! only issue or suggestion for other orders is that this was being shipped from multiple locations causing my order to have 4 tracking information details, 2 shipped UPS, 1 shipped FedEx and 1 another carrier. that is not the issue as I understand different locations may use different carrier but it would be helpful to know what Item was shipping with which tracking as all showed the Vision 20W, the UPS arrived first then the other carrier and was asked how my Vision 20W was and I had not received the main unit yet that arrived 2 days later. Again happy with product but just wish I knew what item/part was related to which tracking information to make it smoother. Only other item is my free gift was vinyl sheets that if I am reading the product information correctly I can not use with my laser. it is for 2w and 10w machines and I have the 20w. now I could spend $499.00 and add the 2w to my laser but if that seems expensive to spend that much to use the free $49 items that was sent. wish it would have received the acrylic or wood sheets instead of an item that I can't use. while it was free think that it would make more sense to provide to a machine that it could be used with. If I am mistaken and I can cut it with a 20w that would be great.

Laser head died within 6 months. Laser head out of stock so they are replacing the entire machine. Been waiting for over a week for the new machine to arrive. They ship ground from CA, instead of 2-3 day, so you end up waiting.

Vision Pro 45, order was shipped quickly, and well packaged, was up and cutting 30 minutes after unboxing it and downloading the software. Learning curve is short when using the first couple of graphics, the fun starts when you start designing your own stuff.

Overall my experience with Wecreat has been wonderful! Customer service has been good. Delivered products on time as promised!

Easy to use I love it

Easy to set up and worked right out of the box

I purchased the WeCreat Vision Pro laser on September 4, 2024 and received it on September 10. Within five weeks, the internal cooling fan failed. I contacted support immediately and provided all requested pictures, videos, and screenshots. It took weeks to receive the replacement fan, even though this was a clear warranty issue. After finally installing the new fan, a new defect appeared — the fan would not shut off even when the machine was powered off. I emailed support again on November 2 and asked about returning the machine due to these repeated failures. My request for a return was ignored for several days. After back-and-forth messages, I was told on November 5 that a new laser head would be “expedited.” However, the provided UPS tracking number showed only “Label Created” for six days. The package finally began moving on November 10, with a scheduled delivery of November 14 — one day before my debut craft show, where I needed the machine for production. When I pressed again for a refund, I was told it was “outside the 30-day no reason return policy.” This is not a no-reason return. This is a return based on defective hardware, broken replacement promises, and unacceptable delays that caused direct financial harm to my small business. I have nine full email chains documenting these issues, including dates, photos, tracking screenshots, and written promises from WeCreat Support. Despite all this evidence, the company refuses to take responsibility or issue a refund. I’ve since filed a formal BBB complaint against WeCreat Tech LTD (Seattle, WA). Their lack of professionalism, urgency, and accountability has been shocking. If you rely on your laser for business or time-sensitive production, look elsewhere. I previously owned xTool products and was never treated this way — they honor their warranties and actually ship replacements when promised. Do not buy from WeCreat. Their support process is slow, dismissive, and ultimately costly for small business owners.