HORRIBLE JOB! Garage was dirtier than before - all he does is use a blower that blows all the dirt and debris around. Demands cash and leaves with no receipt.
Response from weCleanGarages.comSep 23, 2024
Dear Nancy,
I hope this message finds you well. I wanted to take a moment to address your recent reviews regarding our garage cleaning services.
Firstly, I understand that you have strong feelings about your experience. However, I’d like to clarify that we were contracted by Chris, and all aspects of our service were thoroughly discussed and agreed upon with him beforehand.
I also want to acknowledge that the presence of your brother being intoxicated during our work was challenging, as his behavior affected the working environment. Our goal is to maintain a professional and respectful atmosphere.
Regarding the payment method, I can assure you that Chris requested to pay in cash, and we were simply following his preference.
If you have any further concerns or would like to discuss this matter in detail, please feel free to reach out. I appreciate your understanding.
Best regards,
Solomon, fso
weCleanGarages
MA
Micheal A.
Great Job turned my garage back to a…
Great Job turned my garage back to a normal looking one. Definitely recommend!
Response from weCleanGarages.comAug 6, 2024
Thank you very much for your kind words and support. All the best to you!
SH
Simyra H.
Nadeem & his partner was Very…
Nadeem & his partner was Very professional. Job was done very clean & neat!
JM
J M.
Your employees were professional
Your employees were professional, dedicated and very hard-working people! I will recommend them to anyone needing your services! They did a hard job under extenuating weather, without complaint or pause.
Response from weCleanGarages.comJul 8, 2024
Thank you so much for using our services and trusting weCleanGarages.com
FP
Franca P.
Fantastic job!
Fantastic job! My garage was transformed! Very professional, reliable, hardworking people!
Response from weCleanGarages.comJul 7, 2024
Thank you so very much for your business and vote of confidence in weCleanGarages.com
YA
Yamill
My garage was a mess
My garage was a mess. It isn’t anymore. They cleaned and disinfected. Then organized everything by category. It was 93 degrees out too. I have so much room now and they finished in a couple hours. Highly recommend!
Response from weCleanGarages.comJul 4, 2024
Thank you very much for your kind and honest review of weCleanGarages.com
AG
Andre G.
Great job and was done on time and…
Great job and was done on time and efficiently! Naeem was excellent and he and his partner were very thorough in cleaning my garage.
Response from weCleanGarages.comJul 3, 2024
Thank you very much for the opportunity
All the best to you,
Solomon
weCleanGarages.com
VR
Veronica R.
STAY CLEAR of this COMPANY
I worked with Solomon Peterson to schedule the date (May 20, 2024) for my garage cleanup. I paid $889.00 in advance. They did not show up or call to cancel on the scheduled day. I call Solomon and he tried to blame it on the date I scheduled but I reminded he that I worked with him on the date. I asked for a refund and was told it would take 30 days (June 19, 2024). Long story short, I inquired about the refund, and received an email from Solomon that I should deal with my bank for a refund. But my bank paid him. I guess I am one of those individuals on Social Security who got scammed. I learned that you can't trust companies or contractors. I'm going to keep trying to get my money back and will continue posting every month. Buyers beware and SENIORS stay clear of this company. I do take some comfort in believing that Solomon will have to answer to a higher power for scamming people. (Look for my August update)
7/1/2024
You may commit something, but it is not related to providing excellent service and maintaining your customers' trust. I just checked my bank account and you have NOT returned my money. Now you can add being a liar to being a scammer. Shame on you.
Update: Monday, July 8, 2024 - Still have NOT
received a refund.
Update: Tuesday, July 9, 2024 - I won't be bullied for trying to recover what is rightfully mine.
Response from weCleanGarages.comJul 1, 2024
Dear Veronica,
We are truly sorry to hear about your negative experience and appreciate your feedback. We want to clarify the situation and ensure transparency.
First and foremost, we apologize for the scheduling mix-up that led to this misunderstanding. Our records indicate that there was indeed a scheduling error, and we made every effort to rectify the situation by offering to reschedule at your earliest convenience. Unfortunately, we were unable to find a suitable time, which led to your decision to cancel.
We want to emphasize that your payment was fully refunded, as evidenced by the documentation we provided. It is important to understand that a scam involves taking money without delivering a service and refusal to return the money. Given that you have received your payment back in full, we feel it is inaccurate to label our business as a scam.
We are committed to providing excellent service and maintaining the trust of our customers. We would have greatly preferred to resolve this issue to your satisfaction and regret that it didn’t work out as planned.
Regarding your comments on social media, please be advised that while we respect your right to share your experience, we kindly request that statements made are accurate and not defamatory. Our attorneys have advised that false claims could potentially be considered slander.
We value our customers and strive to provide the best possible service. Should you have any further concerns or if there is anything else we can do to address your dissatisfaction, please do not hesitate to reach out to us directly.
Thank you for your understanding.
Best regards,
Solomon Petersen
FSO
We Clean Garages
Stripe
Wednesday
To: Solomon Petersen >
Reply To: Stripe >
You lost a $898 USD
dispute from Veronica Ray
stripe
Hi Garage Cleaning Services,
Since you didn't submit evidence, PNC Bank decided in their customer's favor for the $898
USD dispute that Veronica Ray started on May 30, 2024. The dispute was created because the customer said they didn't receive the purchased product.
DISPUTE
INFORMATION
———————-
With all due respect to you, this matter is resolved and out of our hands. We have cooperated fully with our credit card provider and this matter is between you and your credit card company at this point.
Please note you are formally being warned about your characterization of myself and company. Should you continue to besmirch our name and myself, we will simply let the legal team take it from here and you can explain your views to the magistrate.
Govern yourself accordingly,
