Kathryn N.
Did not meet expectations
I would say overall we give this service C+/B- at best. First off, the team was supposed to arrive between 11 am - 1 PM and they arrived at 1:40 PM. They were very pleasant, introduced themselves and got right to work. While the Diamond package states that all things on the garage floor will be removed, they were not…..if I hadn’t asked to have a cabinet and shelving moved (we provided the sliders) I don’t think they would have cleaned behind and under there. There were other cabinets on wheels which I don’t think were ever moved for cleaning. I don’t think anything was bleached which is OK except that the stains I was hoping would be removed by the pressure washer remain. They really needed to use some type of detergent or other cleaner on the floor. They did neaten up my husband’s workbench but after they left, I had to clean much of the shelving as they didn’t remove anything or sweep it. I also had to ask them to clean out the garbage tote, which is supposed to be part of the Diamond package. It also mentions contractor trash bags but all they had with them were cheap kitchen trash bags. Were we supposed to receive the contractor trash bags? Maybe my expectations were too high, but we were disappointed with the result, although it IS cleaner than it was.



