Julia V E.
I'm super impressed with how helpful Chameleon support is!
I'm super impressed with how helpful Chameleon support is! A small introduction to my situation :) I moved my Social Sex Network TheoryOfSex.club from shared hosting to a dedicated server. I'm not a programmer and don't understand anything about how to integrate my club into a new server. Since I'm just launching my business and I don't have a sponsor, I bought a user responsible server. It means that all questions I must solve myself. Also right now I can't pay for custom work on my Social Sex Network. So, let's come to the point :) I had 6 questions that I needed help with. Currently, I use the template "Oryx", which is absolutely AMAZING! It contains a lot of options (I use almost all of them in my club). So, my issues: 1) Main menu I was not able to find how to change the title for a specific menu title. I researched the knowledge base of Chameleon, which is pretty good, found an answer, but can't find a specific line in the language list. Albert Belkin was so kind that he made a screenshot of a specific line, draw arrows and it solved my issue with ease :) 2) Change titles and links for a small top menu I have basic knowledge of HTML language. It allowed me to understand HTML code a bit. I changed titles for desired and gave them links. But it was not working. The problem was that I need to add new words to the language list first, only after that these words will be visible on site. Albert Belkin kindly provided me with the link to the topic in Chameleon's knowledge base. 3) Incorrect displaying of usernames in comments replies After moving to the dedicated server usernames started to be displayed as inner code in {}. Albert Belkin kindly provided me with a new update of the Chameleon engine from version 5.3 to 5.4 + fixed file for wall posts. Usernames started to display properly. 4) IM messages I faced a problem with IM messages - they were disappearing. I made settings in the admin panel to save 1000 IMs, but they were disappearing after re-login. Albert Belkin asked me to provide him with access to the account with an issue and FTP access. I don't know what he made, but it started to work properly :) 5) Video views count In my club, I publish for members videos. And of course, I want to see how many times each video was watched. After uploading a video I always check how it works. After 3 videos I noticed that video views are not counting. Albert Belkin kindly explained to me that: 1) counting not video views, but video page visits. 2) "Views are counted only when other users visit your video page". So, my question was answered. 6) Error converting video It was my BIGGEST problem! Small-size videos (around 50Mb) are uploading fine, but files around 800GB are giving an "Error converting video" when in converting process. I made a setting in the admin panel in the section "uploading limits" for videos and pictures. In the same section, the engine informed me about file size limitations from my hosting. I changed these limitations on the server. But video converting still gives the same error. Then I made a screenshot from the PHP settings on the server. I was requested to change max_execution_time to 3600 and follow simple instructions about adding ffmpeg.txt file in a specific folder. I made everything, but it didn't give positive results. Then I was requested to "ask hosting support about ability to use FFMPEG on your hosting account". It took some time, because I had to do it myself and my hosting support just gave me instruction (which is very helpful). Looks like everything is made, but big video is not converting! Then I was requested to "Please ask hosting support activate PHP function "exec"." It was done on the hosting support side. But the video started to hang in an endless converting process. Ahhhh…. Albert Belkin asked to provide FTP access. After checking he said: "It looks like your hosting blocks slow requests that waiting data from site - please ask hosting support check this test page that should return result after 100 seconds:…" I had to beg hosting support to find a problem on the server side. The problem was found - Apache timeout! It was only 300 seconds. After changing to 3600 seconds big videos finally started to upload and convert properly! Hooray!!! It was an unforgettable experience! :) Thanks to Chameleon support I solved key issues on my Social Sex Network! Welcome to everyone to join Sex Explorers Club TheoryofSex.club on Chameleon engine, now it works great! :)



