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WebMD (webmd.com) has 103 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
webmd.com
Website
webmd.com
Category
Media & Information
Listed on Five Star Index
2026
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Latest
Most recent review: October 2026.
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They are outright Liars. They won't allow you to modify your "listing" without speaking to a little weasel from "DearDoc". I asked many times if there were going to be any costs to do anything he was mentioning several times... "no".
After wasting 30 minutes of my time, here comes the fees, 999 to set up, whatever per month (at that point I was berating him for lying. These people have no ethics, values or scruples. Vincent Baroni
TR
Tracy
Obnoxiously annoying nonstop ads…
This website has moved beyond the ridiculous with their ads. You cannot even read an article for more than a few seconds before the ads jump you around on the page, or take you back to the top. By the time you locate where you left off in the article, you have been jumped back to the beginning again, thereby making this site not even worth clicking on anymore. It is now obsolete and worthless.
Go directly to Mayo Clinic, do not pass go and save yourself the time and aggravation this website now causes. They obviously cannot afford to maintain their website on their own and have resorted to trying to line their pockets with advertisements as annoying as Facebooks.
RF
Robert F.
Can’t read anything on it because the…
Can’t read anything on it because the ads keep jumping the page around, annoying. I’ll try a different one.
UN
Unhappy
CareMax overall service goes beyond bad…
CareMax overall service goes beyond bad to scary. This is what we experienced in the past 9 months.
Office/call center not answering phones, when they do answer it takes over 30 minutes on the line on hold. Or there is no answer at all and if they do they hang up and this was also done to another doctor's office requesting information; after they placed various calls of no answer and sent multiple faxes. If you leave a callback number, we are still waiting on them.
When you do get to talk to someone most of the time is taking days for the nurses to return calls or inquiries. In the rare instant the doctor's office gets the message is all wrong.
And when it comes to request certain vital medication; the insurance company requested an authorization form to be filled out, which took weeks and a lot of miscommunications to the status of it and wrong information given to us by the CarMax. We had to take time off from work and make various trips to the office to try to find out what was going on and each time there was a different answer. Or it was being process by head office. When they finally sent the form it was the wrong one. We are still waiting, and my concern is the effect on my family member's health without it.
On other authorizations taking weeks to send authorizations to specialist, with other doctor's office, this took from hours to days and definitely less than a week.
Also, not letting patients have immediate access to their complete health records (as they no longer have the App), we were told request for records can take 15 days or more.
To top it off, big turnover of personal including doctors, which is bad as they were pretty good.
As mentioned, we find ourselves having to take time off from work and go to the office to get anything done. In Miami Traffic!!!! It has been a very frustrating and concerning process. It can raise anyone's blood pressure to dangerous levels as this is our health. I never write reviews, but I feel our experience needed to be shared.
DR
Dawn R.
Twice I was conversing with a WebMD
Twice I was conversing with a WebMD, and then they stopped the conversation and jumped into a credit card page to pay to move forward. I think it’s absolutely horrific, and I will never use them again, and I’m spreading the word.
AT
Amy T.
Without my permission
Without my permission, WebMD Care Directory published an inaccurate practice address, an address in the wrong city and an address where our practice has NEVER been located. On March 14, 2023 I requested the address be updated. I was told that I had to schedule an appointment to ensure that my address was changed to the correct address and to hear about their directory produce and reputation protection product. I replied that I was not interested in their products and, again, asked that they update the practice address be updated to the address I provided. This is our public address where our practice has been located since May of 2017 after being located at another address for over 25 years. Eventually, they updated the address to our previous address. A client arrived at our current address late and frustrated that they had gone to the address provided by WebMD and found that we were not located there. I sent another email to WebMD requesting the update in June of 2023 and several emails over the course of the next seven months requesting the change. There was no change other than to ask me to schedule an appointment to learn about their programs - including reputation. If this company sincerely cared about protecting a company's reputation they would not publish an inaccurate address for seven months when they had been notified of their inaccuracy knowing that they were jeopardizing their own reputation as a respected resource. On January 17, 2024 I received an email stating simply that the address would be changed by Friday. There was no apology for the frustration caused to our clients or for the time wasted. Shame on WebMD
DM
Daniel M.
I will never use WebMD again
I will never use WebMD again. How can I trust a company that either A. Has no understanding of the facts/benefits related to working from home. Or B. Is just straight up lying and forcing hard working employees into an unproductive, unsafe environment? Shameful. I will make it my mission to tell everyone I know how bad this company is.
WS
WebMD S.
Forcing workers to return to office…
Forcing workers to return to office despite the risks of COVID demonstrates that this is just another company that has placed profits over people. How could anyone trust them with their health?