Web Host ProReviews of webhostpro.com

I had one of the worst experiences with WebHostPro. I prepaid for hosting services through 2026, but my website went down multiple times. The most recent outage lasted six full days (errors 500 and 503). During that time, I opened 6–7 support tickets, but I never received a single response. Out of desperation, I upgraded my hosting and paid an additional $177, yet my site was still completely down. WebHostPro never provided the upgraded service, nor did they offer support. The only time they responded quickly was after I filed a PayPal dispute for the $177 charge—at which point they immediately suspended my entire account. This is extremely unprofessional and, in my opinion, shows a failure to provide contracted services. I lost well over $5,000 in business revenue due to their downtime, not including the prepaid hosting fees that were wasted. Instead of honoring their obligations and issuing a refund for the unused balance through 2026, they simply cut off my account. I have since moved my website to another provider (GoDaddy) where I finally have reliable service and real support. If you are considering WebHostPro, I strongly advise against it. In my experience, they provide unreliable hosting, no support when you need it most, and retaliatory account suspension if you dispute charges. This is not a trustworthy company, and I would never recommend them to any business that values uptime, customer service, or fair treatment.

Web Host Pro .com took my money for a domain name. Then, Web Host Pro transferred my domain name to someone else without my permission. Web Host Pro .com took my money for a second domain name. However, Web Host Pro has not registered my domain name with ICAAN.

I purchased my hosting and domain on the same day (over a year ago now) so I could chronicle the death of my husband and potentially help others in a similar position. I did not use email. I barely used my website except to update every now and then on where I was on my journey. FAST FORWARD - I get an email that my domain is up for renewal. Considering how little I actually used it, I decided to cancel. Only to log-in and find out that my website had already been taken OFF-LINE due to "non-payment". Huh? I purchased a year hosting the same time I purchased the domain name so it escapes me how one expired before the other. Not only that, but I received NO COMMUNICATION from WebHostPro themselves letting me know that my hosting had been disabled. Either way, I won't be going back to this company and I suggest anyone potentially thinking of using them to not just take my word for it, but to thoroughly do their own research. EDITED: As I got a response from this "company" claiming that I would have gotten "notification from them". Fun fact? According to their website my HOSTING is supposed to expire 05/22/2020 - so it wasn't even DUE yet, MUCH LESS past due, and yet it was taken off-line at the end of April? Also I use gmail - and the ONLY communication I have gotten from them is to renew my domain. EDITED AGAIN as this company likes to argue. If you had bothered to read my original complaint I cancelled the account when I logged in and found it had ALREADY BEEN TAKEN OFFLINE. Your company had taken my website offline at the end of April. WELL BEFORE IT WAS SET TO EXPIRE. THAT is why I cancelled it early instead of just letting it expire. What is the point in having a website when it can’t be accessed by anyone? This tells me all I need to know about this company. They don't even know what's going on. So glad I cancelled.

WOW! Since Web Host Pro did me a great deal of harm, I only wanted to correct my original positive review to set the record straight and move on. Just to be sure that I hadn't missed something, I examined my copy of the transactions on the trouble ticket that I originally opened 04/01/19 when Web Host Pro SUSPENDED my account and then re-opened on 04/11/19 when they DELETED my account. The word spam doesn't appear anywhere. The Web Host Pro responses below are a mystery to me. I feel that as a customer, Web Host Pro treated me in a very unprofessional manner. In my opinion, their responses on this forum have been equally unprofessional. I won't respond in kind. Sorry, Mike ----- PRIOR UPDATE ----- Hello, Please read the review that I posted below. In response, Web Host Pro wrote a reply to my review implying that I am a spammer. Yet, in all my discussions with them they never accused me of that (I am not). What is going on with these folks? I did not file a complaint against Web Host Pro with the BBB, since there is no way Web Host Pro can adequately compensate me for the damage that they caused. However, I did post a copy of this review with the BBB. Thanks for listening, Mike ----- YESTERDAY'S REVIEW ----- Hello, I originally wrote a 5 star review of Web Host Pro. I take it all back. After a week or so of excellent support setting up my site and my environment, I moved on with my life while my site did what it was supposed to do. Almost all of my use is as an ordinary email server. I don't spam anyone, but I am absolutely dependent upon receiving all of my email. About 2 months into my service, my email stopped. I didn't give it a lot of thought since bad things happen and I didn't want to bother Web Host Pro while they were fixing their problem. But when I still had no email the next day, I contacted them. What I was told was that there was a security breach on their server and they suspected me. They proceeded to quiz me about everything that I was doing. I was not happy about not being contacted when they SUSPENDED my account, and then being treated me as if I was guilty until proven innocent. But, finally, they re-enabled my account. And here is where I made my error. I naively justified that Web Host Pro treated me badly because they were stressed by some unnamed security breach. Knowing that I was not the cause, I just returned to my daily business. A few days later, my email was gone again. This time I didn't wait and I contacted Web Host Pro as soon as I became aware. I was told that I had compromised their server again and that they DELETED my account. They still refused to tell me how their system was compromised, but assured me that my account did it. I scrambled to get another email host up and running so as not to lose to much incoming email. Then I went back to Web Host Pro to get a copy of my email data store. WHAT THEY GAVE ME WAS 2.5 WEEKS OLD! Web Host Pro said things like I had too much stored email and that I shouldn't have ssh access when they were blaming me. I offered repeatedly to help them identify the problem, but Web Host Pro refused to even share what the breach was. And then they left me in the lurch by not even having a reasonable backup. I conclude that these folks are not qualified to run a shared hosting business and certainly don't know how to treat their customers. Thanks for listening, Mike

I have been with this host for over a year. In this time I have had several problems. 1. Slow Domain Transfers 2. Information not properly registed with ICAAN, this caused my clients site to go down for a few days. 3.Webhostpro upgraded software and hardware multiple times without warning this affected CPanel and my php version installation. This screw up took down all my PHP sites about 6 in total. 4.Email was blocked by many ISP's as it was on the bad list. I asked for the organization to take my IP off the list as Webhost.pro gave me the IP address. Then after it didn't get resolved I went to webhost.pro and they said I will have to use Gsuite and not a free email server. ya right 5.The Icing on the cake was in July 2018 I got an email from Webhost.pro stating that they lost my files and backups. I am still rebuilding the 10 live websites I had online. Don't even think about going with Webhost.pro. You'll surely regret it! In the last billing cycle. Webhost.pro charged me twice for hosting and im having problems getting my money back im out 120 usd.

Emails stating they want money. No one answers the phone. Charles was very helpful several years ago. Guess he quit, so did we a year ago. Do not want the frustration.

nobody ever answers the phone, ever... people have contacted me via the phone number that i have only ever given to webhost.pro with insane messages such as i am being audited by the IRS for fraudulent tax information i submitted, which is ridiculous being as i did not file tax returns this year yet, and i am under criminal investigation, which is also ridiculous, since i have not so much as received a traffic violation for many years. just today, someone contacted me about helping me to create a website on my domain. when i informed him i was already doing so, he hung up on me. the customer service is not just bad, it is non-existent. tickets submitted are not responded to in a reasonable amount of time either. if you need help immediately, it will absolutely not be there. this is the worst experience i have ever had with a web host.

This is BY FAR the WORST customer service I have EVER experienced. - Their DIY website builder is not user friendly what-so-ever and there is NO tech support to guide you through that process - I asked them if I could use hire their site builders that they advertise having. Their response was that my website was too difficult for them to create -I couldn't access my cpanel for 5 months and the tech support said they had NO idea why -So I suggest that we change my domain name hoping that would re-set their issue which they confirmed they did so I have my website designers change EVERY page in my upcoming website -Then I cancel my service with them and during the same time some unknown company who's contact number is actually their fax number (so they cant comment isnt that nice) register the domain name I was told I had