Laurence S.
Don't use this company - even for Black Friday!
Bought a year's hosting in a 90% off black Friday deal last year. As their hosting plans are expensive, I did not want to renew and logged in today (three days before the renewal date) to shut the site down, only to discover they had already charged me $130! Made three requests for a refund to their sales team, who bluntly refused to return my money and made no attempt to resolve the situation amicably. I am now being forced to escalate the dispute through PayPal and the BBB. My advice - avoid!
Response from WebHostFaceDec 5, 2018
Dear Laurence, I reviewed your case and I see that your account has been renewed automatically three days prior to expiration date as it is described in our terms of service. I also checked our logs and saw that we have notified you of the automatic renewal with each payment email you have received including your initial invoice and receipt, as well as twice before the actual charge. All our emails state that all services are set to be renewed automatically unless they have been canceled prior to the renewal charge, or your automatic renewal is stopped by the client. According to our logs, the account was never canceled and the automatic renewal was never stopped, so our system processed your renewal. As the renewals include a number of pre-paid features, as well as transaction fees, they are final and non-refundable. We have permanently removed all payment information and set your account to expire at its new expiration date.