WebHostFaceReviews of webhostface.com

Update: This host has gone downhill. Tickets were not answered as fast and the answers provided did not solve issues. Webhostface was one of the best hosting services that I have used! The best part of their service is the simplicity of hosting, enhanced by the stellar support team. I have utilized Webhostface for several years without any significant issues. The issues I faced were caused by my misunderstanding of software or server use, and each time I opened a ticket, I was greeted kindly and gently educated on what to do and what not to do as they repaired the mistakes that I made. Thanks to Webhostface, I know more about servers, DNS, and hosting specifics than ever before. Superb in every way!

I've had this company as my host for several years. Their chat and customer service used to be stellar and I could always reach someone any time of day or night. They were very helpful. About 2+ years ago I started having trouble with their chat always saying it's offline so I couldn't reach anyone...while frustrating as it was, I figured it was a technical issue and it would be resolved soon so I hung out with it as my sites were just a one page thing pointing people to my social media pages....NOW I'm pissed. I was working at getting the sites fully developed and I asked WHF for help with that...they replied through email and gave me a reasonable price per page...then CRICKETS! I asked over and over for help to move on and pay the fee and get started but no one ever replied to me on it again. I gave up. Now I have someone else who is building the sites for me and WHF has migrated the sites of everyone to new servers...great but I can't reach ANYONE by phone or by chat to help me!! Nothing works! Chat continues to say OFFLINE. I am beyond frustrated with this company and if this isn't resolved today, I'm leaving for another more reliable company. The claim 24/7 chat and phone but that is no longer the case as YOU CAN'T REACH ANYONE!! Doesn't matter where on their site that you click the chat button...all pages lead to OFFLINE! Bottom line, I say look elsewhere for a reliable host because WHF can't even fix their own chat box to go online in the middle of the day, or anytime for that matter! And yes, I've tried on several different devices with the same result...OFFLINE.