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WebHostFace (webhostface.com) has 229 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Gourmet Snapshot M.
WebHostFace is a Awful Company with the Worst Customer Service. We've had serious trouble of data security , using this company's hosting services. We will publish on our online platforms, our experience as a result of using this company's services. Gourmet Snapshot Studios London | United Kingdom
Pavlos G.
I've been using their VPS service for a heavy trafficked website I own for about 8 months. During these 8 months my website went down over 6 - 7 times !! Almost, once every month !! And when a website is down, they don't send you an email or something. You need to understand it for your self. So, if you don't visit your website for one day, the website will be down for the whole day. You do understand how a webmaster feels when one of his projects is down. Right? Although they have a 24/7 live chat, their customer support is not good. Their representatives do not have the necessary skills to help you solve problems on the spot. They have to open a support ticket to their technical team. Sometimes it can take up to 1 hour until they fix the problem. Anyway, I am not happy at all with this hosting provider and I am moving my websites to another hosting company.
Response from WebHostFaceFeb 22, 2019
Dear Pavlos Giorkas, I checked your VPS and from what I can see you host three quite dynamic and heave websites with regularly updated data. Moreover, your websites are heavily visited with multiple monthly hits. For example, just for the last month of January, you have had: Website #1 178,124 Unique visitors 885,031 Hits Website #2 4,650 Unique visitors 68,294 Hits Website #3 2,922 Unique visitors 72,021 Hits This means that just for one month you have had 185,696 unique visitors and over 1,026,231 hits! This, together with the scripts on your websites require a huge amount of server resources, more than the plan you are currently on could offer. Of course, we are extremely happy that your websites are popular and you have developed a profitable business, however, the growth in hits requires a different solution that will respond to your needs! I will strongly advise that you consult with the people who manage your sites so that they can tell you the exact server resource your websites will need to perform smoothly. Moreover, I would also advise that you consider optimizing your websites, as per Google PageSpeed Insights, their performance is quite low. In regards to your comment about our customer support. Let me confirm that the people who serve you 24/7 on live char are first lever customer service. They have been trained to help with common technical questions, which require immediate assistance. The second lever support available over ticket have the necessary skills and root access to your VPS, as well as to the overall hypervisor to investigate and help with more in-depth solutions. Each hosting company has a division of personnel which aims to speed up and the process of receiving customer care and support, but also to be of maximum efficiency when resolving clients' requests. Finally, I regret to see that you have decided to move your services to anther provider. Still, in case you wish to reach us for further advise on what plan is best for your needs and what optimizations can be done on your websites, we are available anytime!
Mourat B.
Frequently downtime occuring, each downtime takes between 7-10 minutes. I have submitted several tickets. they answer tickets but problem not solved yet.
Response from WebHostFaceFeb 8, 2019
Hello Murat, I am afraid I was not able to find your name in our system so I believe if you are a client you might have registered under a different name. Therefore, I cannot be more specific about your particular problem. However, according to your logs, all of our servers have been up and running smoothly with none of the downtimes that you describe. If you can please contact us directly so that we can check your account, I am sure that we will be able to provide you with more details and adequate assistance.
Edupedia Publications Pvt Ltd (.
Webhostface is one the best hosting company to start a online business. They provide 24x7 support to customers. Their servers are fast and reliable. We have been using their services for hosting our popular sites. Like Pen2Print, Eduindex and EduPub We can say with authority that Webhostface is one the best hosting Service Provider
Federico D.
is perfect for me and my needs. great service
BE
I have no words to describe this company! Love the support via chat! Love all webhostface transparency! This hosting company is precious gem yet to be discovered to by the world
B. H.
Amazing customer service, professional, efficient and communicated during the entire process of migrating my clients from my old web hosting provider. Best part of the deal...I am saving money!!
IS T.
Great hosting service. I have been working with web development for 14 years now and I have used many hosting companies, nut Webhostface.com is the best till now. Now I am not thinking anymore for hosting solution when I have a project because I know where I will host it. Also great support with fast resposnse and great solution for all the problems I have encountered.
