WebflowReviews of webflow.com

Crashes in CMS all the time, and fails when saving. Webflow also loses connection a lot of times.

It would be amazing if the website ever loaded, but you will spend all your time waiting on the dashboard to load only for it to fail 99% of the time. Avoid at all costs.

they trick you into subscribing into a higher paid plan and it TAKES AGES to downgrade

If there was a NEGATIVE 1,000 stars that is what I would give this service. I spent almost $80 for a useless template that was beyond clunky. They owe me money for my lost brain cells. DON'T BUY ANYTHING FROM THEM. THERE IS NO WAY TO CONTACT THEM ETHER. This company should be illegal.

I bought a template today for $50. Then I found out I needed a plan to connect a custom domain, so I paid an additional $35. After that, I was told I needed to add a custom seat for my colleague, which cost another $35. AND I STILL CAN'T ADD MY COLLEAGUE TO EDIT THE TEMPLATE! It still says "1 of 1 seats" and asks me to keep buying more! I couldn't find a way to contact support! I hate ticketing systems because there's no way to get a timely response, if you even get one at all. I went to the refund page, and every time I pasted a fresh invoice ID, I got an error saying "Required." I’ve spent $130 and still can't add my colleague to edit the site. Instead of getting work done, I've just wasted money for nothing.

I've been using Webflow for 4 years. I have a legacy annual plan that was auto-paid for in April 2024. Webflow sent me a random email one day trying to force me to upgrade my account due to "bandwidth usage" at 100 GB. They said my plan only covers 50 GB. I double-checked my plan and found out I had a 200 GB limit with 6 months left on my contract. They said that doesn't matter and I would still be forced to pay more if this repeats two months in a row. I downgraded my plan to free, removed my credit card info, and moved my site to a different platform. Upon requesting a refund given the circumstances, they said it's not covered in their Refund Policy.

I downgraded my account to a free account, but they charged me anyway at the next billing cycle. All email accounts are no-reply. The Chat is A.I. and worthless. There is no phone number. What kind of company is this? I wanted a refund and they said NO even though I have a free account. I wonder if they are going to just keep charging me forever?

Webflow customer service is non existing. We have been having numerous issues for 17 months and there is no way to address them. Their support contact process I believe are not real people. Every time we ask for specific solutions the send us an article that does not address the issue. We have been overbilled so many times and to date no refund. Filed a complaint with the San Fransico BBB and they informed me that non of there of the enquiries have been responded. Smells like a Ponzi scheme...buyer beware.