Web Design HarbourReviews of webdesignharbour.com

After one week of total silence, frustration and research. I found that they are not a legit company in the US or even in Canada. I received a call from Frank. No refund mentioned but he was polite, offered me to continue the job on my website. I am currently in the process will see how it’s turned. So far Frank has been a professional. Will see For now I am giving 2 stars because I am waiting to see the final result. I will keep you update.

They want to "talk on the phone" to try to sell more crap to me. I want access to my website so I can finish it. I asked for this 2 months ago. I have been GHOSTED since. What a waste of money and time. Getting a local with an address and accountability to build me a website. Never again will I trust an online service for a tangible product.

In 2021 I had this company create a website for me. No issues. All went well until the end of 2023. They contacted me out the blue to inform me about a Google compliance issue that needed to be resolved. When I asked about the cost, they informed me it would be $900. Without clear information, I did not act immediately. Early in 2024, I noticed the website was not operational and reached out to them for a response. They told me it had to do with the non-compliance issues. So for the past 3 months, I have been trying to get a CLEAR UNDERSTANDING from them on how to correct the issue IN WRITING and they refuse to provide me anything. Most recently they organized a call with me and they did not attend. I find this very unprofessional and this is in addition to my requests for information(receipts for work performed, access to back end of website) that go unanswered. I would have a hard tine recommending this company to anyone in the future, if this is the way they treat their customers. All I want is a functioning website and they are not helping me.

It was a great choice at the start. Still, as I made consistent requests to build my medical aesthetics website, I realized I was dealing with individuals who needed more understanding and a spell check before adding information. I found Jason Parker quite aggressive and raised his voice during the conversation. He is an aggressive seller and wanted me to purchase Stripe, where my website design still needed to be entirely done. One thing he was pretending to be someone else on the phone just blew my mind. I question his ethics and the company. I had a telephone appointment, and had no decency to inform me. We all have emergency days, but his communication could be better. If you say A, they hear B. They have a questionable team. As for Joey, he is trained to repeat things over and over. He tried to give me a discount, then kept changing to regular payment on my credit card. I don't believe in a discount but a delivery of good work, which did not happen here. I was asked to purchase a domain and hosting and needed to be given the right. I had to ask for a contract/agreement because I was told I didn't ask. I am in Canada and requested a Canadian domain; instead, I got a .com. Please check labelleaestheticsboutique and see for yourself. I spoke with a few marketing companies, and I was told I should have gotten a.CA domain. They can keep it until it dies. As for SEO and SMM, I am told they are crucial, and I purchased them for the six-month package, but how low they stoop is scary. How did my account reach 433 likes and 1.3k followers overnight on Facebook when it was a new account. I completed a Geometric analysis, and it was graded E. It is very unfortunate, and I have continuously asked them to close my account, but they continue to post on Facebook; my business name and reputation are at stake. I have taken over the Instagram. My Facebook account is rated E, just like an F grade in school. How clear can your company stoop to? If you can buy followers, you can also buy people to provide a review. I asked for my refund to walk away, but you obliged me to take this move. I have the proof of what is being said. I was misled and lost money, but do you think you did the right thing? How do you want me to talk to you without trust?

I paid web harbor to build my in 2022 they took a vey long time to build the site and it is still not good. I have given then several chances to fix the problems and a year later we are still in the same position! they are a scam company stay away from them website they did a rotten job! I have moved my site from them to godaddy and we are still having problems google says there is malware on the site. I need my money back! The social media I also paid them to do and that is also I payed a lot of money for nothing! I have called serval time to let them know that I am still having problems! they lied and not contacted me! the fake name that they used are Frank, Richard, Josh! All fake names I need my funds back so that I can get a proper website done.

Honestly one of the most horrific experiences. I'll be transparent and say there was some fault on my side, but what an awful shiite experience. The sale: From the beginning I told them this was for my mom's business and the salesman and I agreed on a price. Onboarding: For a company that promotes SEO, there was no SEO done. I basically, no... I LITERALLY provided all the content on the website. All they did was plug in play into whatever template they had. Not only that, there was always and I mean ALWAYS something being wrong. This was suppose to take 2 weeks and I was not aware of all the content I needed to provide. That was May we are in NOVEMBER. The website building: I already talked about the content I had to provide on my end. Now let me talk about the CONSTANT upselling. When they tell you their package price they will then try and upsell you on managing the website itself. Now this was a photography website, we can all agree that photography website's showcase.... photos right? Tell me why I wasn't aware that I needed to purchase some other nonsense because the pictures were to big? It would have been nice to know that prior to once again arriving at a roadblock while they try and upsale me on using some cloud service. One of sales manager made a comment on the lines of "you are getting a great price ...." after a comment about the time and performance, as if they are doing a charity for me. That is between you and your sales guy not me. Tried to upsale me on using a translator, they are free.... Website finish: Honestly once I rejected their pitches to manage the website it was when customer service plummeted to new lows. They wanted me to sign an agreement saying they showed me how to use the website and delivered the product. I told them I wouldn't until they actually showed me what they did and how to make adjustments. Anyways, I took time in giving them the content because of time constraints. But also, next time just sell me your freaking template if you are going to not actually "design" now I am looking at their instructional soundless video hoping nothing else comes into question or is ill explained. For the price I paid I should have gone with Fiverrr, at least there is a 3rd party there to mediate this mickey mouse job they did.

Stop. Do not hire Web Design Harbour for website services, LLC set up, domain registry, or hosting. The WordPress template they built for me rates “D” by GTMetrix and has a 50/100 mobile score by Google PageSpeed Insights. Their team tried to optimize the site but degraded all photo-files into a grainy-pixelized horror show. To salvage their “D” level work I had to hire someone else and host my site on a new server. Other poor results from Web Design Harbour include: 1) They claimed to host the site directly on Google Servers. In reality, they hosted it on Liquid Web and do not respond to my questions about this fact. 2) They also pushed me to purchase a lifetime domain name for $1,085.00 and then slow walked giving me access. When they finally provided the credentials, the truth is that they had registered it for 10 years with Namecheap where the average cost for a 10-year “.com” registry is $150.00. 3) They didn’t file my wife’s name or myself as members in our own LLC, making our company vulnerable. 4) Regarding actual web design skills, they promised 2.6 sec page loading speed and delivered 3.7 sec. Even the above-the-fold load time didn’t match 2.6 seconds. Based on my experience, it’s hard for me to believe the glowing reviews here. The 1-star and 2-star reviews however do reflect—exactly—my experience: their work is predatory, with painfully slow progress, and sloppy. When confronted they will gas light and bully. Web Design Harbour practices are so devious and opaque I feel a duty to warn others. They’ve got a long way to go to offer their clients just basic web design services. Unfortunately, it appears this is just a method for getting you in the door to further take advantage of the relationship. Go somewhere else. Fast.

Please be humble with your clients. This company is a SCAM. They tried every possible measure to take my review out.