WebCreationUSReviews of webcreationus.com

The worse customer service I've ever experienced. They began emailing me my amount due at the end of June. I paid it in early July and for the last three weeks they have been sending me emails threatening to suspend my website if I didn't pay. I have contacted Flora Portus dozens of times but I am still being threatened to have my site suspended even AFTER she email me invoices proving that I paid. The anxiety and stress from lack of communication has be very bad. No one will respond to me. Utterly disgraceful!

We have been trying to access our cpanel for two weeks. Their support has been unable to provide access. Their server is running PHP 5 and we are unable to update our site as a result. We also have been refused access to our DNS as well. Will be transferring to a reputable company ASAP.

We have been long term members and our emails have never worked. When we ask for assistance, they do not provide answers to our questions, they stall. Do not choose this service if you are not okay with being left helpless by a support team. This company will have you pay a lot of money for products and service that are mediocre.

One star is even giving them a little credit they do not deserve. I paid almost $1000 for a website that was not finished. I asked for a refund and I was told I would get a refund in 10 days. It’s been 2 months and they will not return any phone calls.

Run as fast as you can from this company! I am NOT joking! They lie, they drag things on and on for months, the communication is HORRIBLE! The manager of the site build, Chris Morano, only calls when he wants more money. They will sweet talk you and promise you everything then when you start complaining they deny their promises and say you're being abusive and threaten to sue you over them not handling your case well and having an opinion. Then they disappear. With your money and no website! It's a complete mess! Between the complaints on here and at the BBB please save yourself! It isn't worth it! They will never refund your money. My bank got only part of mine back. I'm out $1250.00. When it's all said and done they will blame you for every one of their failings even though you have loads of messages to them complaining about what they are doing or not doing, many which there's never a reply. It's a circus act. They may be good with some people but there are a lot of complaints against them and pretty much all the same thing for most of us. In my opinion this company is predatory and dishonest and they need to be put out of business asap! Hopefully at some point someone will stop them. Hopefully sooner than later. There are many other companies to choose from. Don't fall for this one. I cannot stress this enough.

If want a website that won't work use WebCreation. If you want a site that will go down and not have any support use WebCreationUS. If you want to call and have them tell you 48hrs to get resolved after you waited a week use WebCreationUS. If you want a website that's given to you with no instructions use WebCreationUS.

Stay AWAY! Do Not Use this Company. After much consideration, I decided to leave an accurate account of my experience with WebCreationsUS. The level of frustration with the company is beyond words. I have lost business due the poor-quality product and the problem with the server. I am going to list the problems that I have encounter so far: 1. Poor communication – Since the beginning of the process, you need to contact several people and it seems to me that there is no coordination. I had to answer and explain the same things several times. I even put together a mock-up of exactly what I wanted to the website and yet, when I see the “changes” it was not at all what I requested. They changed managers and didn’t take a few minutes to tell me who I was supposed to contact. 2- Poor-Quality product - For the website to open it takes 18 seconds (which in our world is an eternity) each page takes about the same time to open. In addition, for certain people it doesn’t open at all. This has cost me a lot of time and money as I lose clients. This problem has been going in on since December 2020. Maybe even more. 3- Broken Promises - They promised unlimited revisions and changes to the website and so much other things. It’s a big fat lie. After the changes I wanted for my website, they want me to PAY More. I attached the document. (Full of lies) 4. NO Training - What value a tool have, if you don’t receive proper training. They answered, go to YouTube or Google. I talked to my manager about how to do changes and I am not able to complete certain changes unless I talk to the web designer or developer. The list is too long to fully explain. After this, I will be sending a complaint through the Better Business Bureau because this is unacceptable and I am still fighting to get things right.

Very bad service, I started the process in August and we are at the end of November and the website is not finished and when you call nobody answers you. the mock up they show me is of very poor quality