wearnumi.comReviews of wearnumi.com

Excellent customer service and great product

I recently wore my Signature Undershirts while travelling, and they were fantastic. I wore one during a stressful 18-hour day and it kept me feeling fresh. I love how they save my shirts/blazers - even after 18 hours, my blazer was fresh enough to wear it again the next day. Definitely makes packing easier!

I love these undershirts. I love that they are reversible so I can wear lower cut for under button downs and the higher cut when I wear it on its own. The fabric is soft and does not dig in. It is winter currently so I have not sweat into my shirts very much yet but I know these will be excellent in the summer to keep my nice clothes fresh for longer.

I just received and unpacked my first order from Numi. To being, I am missing two shirts (the most expensive Merino wool long sleeved shirts). Beyond that, what you should know if they are sized very small. I purchased my shirts following the size guide -you need to size up. Secondly, please be aware that the seams are not "tied off" at the ends, so if you pull or put any stress on the edges of the garment, the seam will start to pull apart. There is a solution -I'll have to take the shirts to my tailor and have her secure the edges, but you would have thought for the price the manufacture could have backstiched to lock the seams and stop them from coming undone. For the money, I expect more. I will not purchase a Numi product again.

Luckily, I did not have issues with the shipping. However, the stitches of their undershirts irritated my skin only trying them on. So I needed to return them and wanted to receive a full refund to my original payment. I went to their return site and tried to submit my request and it said that my items were only eligible for store credit refund, even when the return policy of their website said I was qualified for a refund to my original payment. For an entire week I tried reaching out to them via their customer care email, instagram, and Facebook, and I didn’t hear from them until I left a comment on one of their instagram post, where I pasted a link to this page and asked people to read the 1-star comments. Next thing I know they have reported my comment and I only found out when I tried to comment on a friend's picture. My comment is gone and potential customer won’t have the transparency they deserve. Worst company ever!!!

The mock turtlenecks are very soft, fit well, look great, wash well and keep their shape. They are a staple in my wardrobe for the winter, Love them.

Such a smart product, a great addition to my wardrobe, and swift delivery. The only advice I would give other interested customers is that the sizing is quite snug. I wear mediums usually (some brands even smalls) and I sized up to a large and still feel like it’s snugger than I would like ideally (after wearing for a full day, making exchange impossible) so be aware when ordering, but otherwise fabulous!

I did my research, they seemed like a trusted company. Perhaps these 1 stars are just a one off…. Not at all. Worst customer service I have ever dealt with. I ordered multiple tops and waited. They charged my credit card and created a shipping label. 2 weeks or so go by, so I reached out via email. No response. I then reached out a week later and they said they would reach out to their warehouse, then a week later no response. So I followed up again, they stated it was a Canada Post issue. It was not, the company did not ship anything. I finally told them I would report them for fraud if they did not refund me, or mail out the product. Crickets. So I filed a claim with my Credit Card company. Numi came back and said we don’t have the product but reverse the complaint and we will mail you something. Then it was followed up by a threat, that the credit card company complaint would take forever and we wouldn’t see the money for a long time. The credit card company returned my money. Numi is not a great company, their customer service is awful.