GustinReviews of weargustin.com

Firstly, I want to qualify myself. I spent 15 years as a professional in the garment industry, working with tailored, and ready-to-wear clothing, both domestically-made and imported. I have spec'd literally thousands of garments for sizing and manufacturing details. Cone 101 work-shirt received almost 5 months after it was ordered. Ordered a classic fit, size XXL, taking into account their "vanity sizing" and the inherent shrinkage with selvedge fabrics. Shirt fits like a slim-fit XL, and just barely. Given that the selvedge fabric will shrink, the shirt may not even be wearable down the road, unless I drop another 10 pounds. Gustin needs to own up to the fact that their "no vanity sizing" is just a way to reduce their textile costs, and nothing else. Textile quality is as expected, however there is no identification that it came from Cone Mills anywhere on the shirt. Sorry, but this is suspicious, since the site touts its fabric sourcing so highly in their marketing. To sum it up: Wait times are absolutely ridiculous Pricing is fair Construction is good Textiles are not vetted to the consumer with labeling Sizing is way, way, way off An anti-climactic experience

Do not trust this company. They have no problem taking your money up front then delaying what is an already unacceptable wait time. If you like to gamble this company and process is for you. I still haven't received 2 t-shirts 2 1/2 months from when they charged me. From their response hey have no idea when they will be delivered. Give me a break, it's a t-shirt, any factory can knock those out in a week. They are doing something fishy with your $$ with that kind of float time. I won't be a repeat customer.

I will only review the items I have owned from Gustin. Jeans -- I have owned lots of their jeans and they all seem to fail miserably to the point of comedy. From busted seams (on non-stressed areas like the lower calf area), buttons/rivets falling off, screwy sizing, they have covered all the shortcomings you could imagine. Shirts -- poorly sewn seams that came apart, a tall-sized shirt with short arms, buttons that fall off (I had to sew 6+ buttons back on one shirt before I finally gave up and Goodwill'ed it), to screwy sizing. CPO jacket -- I actually sort of liked it except for one thing: the snap buttons constantly jangled. Like to the point of irritation. I sold it. Beautiful fabrics that promise so much but just poor execution. It could be so good but they never seem to have it together. Never again!

Their craftsmanship is crapshoot, with many of the items I've purchased from Gustin falling apart within a couple months of purchase, and some arriving with blown seams, missing buttons, etc. in the first place. The first pair of jeans I ordered from them fit well, but subsequent orders fit in idiosyncratic ways, completely different from the first and each other - extremely unpredictable. Bizarre. They truly are the Wal-Mart of selvedge - you get what you pay for. Despite their spotty craftsmanship, and recognition of the problem, their customer service is really the worst of any brand I've ever experienced. I've interacted with Matt Kong and Ren Sanchez on multiple occasions, and both should be fired. Not sure about the third person whose name appears in their email signature. worst. ever.

I am a customer that has bought many Gustin products so this is an informed, detailed review. Here's my serial report product by product: - Jeans - good, well made, good value (talk about being led on) - Jeans (heavyweight) - two rivets fell off. Gustin refused to replace, nor repair, sent rivets to me suggesting I fix them - Sweatshirt - a product of awful quality...given to charity after 3 washes - 3 pack white Ts; never delivered, refunded after 5 months - Baseball shirts - never delivered (I don't think they ever made them) but they did charge for them. Refunded after several months - Card holder - good - Denim apron - good, excellent in fact - Ultra heavyweight jeans - laughable sizing bearing no relation to their size guide nor their "order one size larger" instructions- returned (at my cost). No refund. Gustin doesn't give refunds. So I asked, repeatedly that they send the replacement product marked clearly as replacements so that I wouldn't have to pay customs charges...for a second time. They demurred then said they'd look at it. So I have had to pay 3x courier charges and 2x customs charges (now running at over $100) all because of their mistakes. Re the replacement products: - Shirt - Poor manufacture standard, poor design, poor fit - Jeans - still not here. I think their jeans could be great value. But...their quality isn't nearly as good as they portray. Their other products have (cardholder aside) been universally poor. But the biggest issue is their service. Its awful. They aren't a trustworthy company and once you have paid their sole aim is to retain the revenue, not delight, not to satisfy. It is genuinely better to pay a bit more and go with a company that you can trust.

Their size chart are awful, and they dont refund the products 3 months waiting and 120 dollars for this poor jean