GustinReviews of weargustin.com

The sizing was inaccurate and when you return, they refuse to give you a refund and give you store credit LESS THAN THE PURCHASE PRICE! STEER CLEAR

Complete Agreement With Negative Reviews! Pants sizes and quality are a total crap shoot, of which I am at a 10% success rate. Skip this and go with a name you trust. For this price, not worth the wait, the inevitable item not fitting AND company just will not do returns.

Received the jeans and they have an imperfection (white thread sticking out) right on the thigh. Not to mention they need to be tailored once you get them. Jeans are over $100 and you can’t offer various inseam sizes? What a joke.

I ordered two items in March and one shipped right away and was fine. The other didn’t ship until late June so three months later and was literally four inches too small (not even close to buttoning). Despite letting their support know this and sending a picture to show how off the sizing was, apparently it’s my fault their sizing makes no sense because I didn’t read their “fit guide” (who the hell does, I’ve never been below a 30 or above 32, this 31 wasn’t even close to fitting) and after several back and forths they refused to refund it and insisted I pay for the shipping return just to get store credit, no refund. Obviously will never buy anything from them again, it’s the worst clothes purchase experience I’ve ever had. I used to live in SF and love it, and I am embarrassed for the city that they are based there.

By modern standards this company is awful to deal with. When you’re lucky enough to get an item correct it’s pretty nice but the list of negatives is extensive. First is the sizing issues. I’m guessing the owner in a small man and the sizing standards are some inner revenge agains normal size people. I’m 6’1” at 218 lbs. In normal brands I wear L sometimes XL. In gustin I’m always XXL and sometimes can not button my shirt. Anyone larger than me is simply out of luck. They don’t make clothing for large people. It not like the Asian companies where you can just order 5xl. For jeans there is a second hurdle that must be challenged. The normal denim that jeans are made of stretches out over time. That means they should be a little snug at first. Same thing with leather shoes and leather belts. With Gustin they offer lots of jeans in really tight fabrics. This means they will not have any give whatsoever. My true waist is 36”. That means in Levi’s I buy 34. In gustin I usually wear a 35 if the pants behave like normal denim. I have some Gustin 34” that with time fit me well. In other fabrics I need 37” or even 38”. The inconsistency is primarily in how the fabrics behave. Most manufacturers will take this into considerations. Gustin does occasionally suggest to go up a size but not nearly enough. I would say the number of buyers who don’t end up with small/tight clothing is probably close to zero. Historically they refused to accept returns. They now do if you put up a strong argument. Returns are far from easy, and the cost for shipping both ways is on you. This attitude of “I’ll show all the big people” has kept this company from getting off the ground. I’m sure the four people who run the place make an income and the owner may actually make a good income. Once the owner want to retire the company will be worth absolutely nothing. The name is a liability because of their accumulated hatred and bad reviews. Had they paid attention and maintained even a modest level of goodwill the owner could have pitched the company to investors for $50 million. Instead they are still sitting wrapping clothing by hand and constantly dealing with complaints. It’s a free world. If you want to start a retail company they you should recognize who is paying you. If you don’t like customer service then consider selling wholesale and let others take care of it for you. Their fabric selection can at times be brilliant. The experience will never be great. Adding an option with a higher waist would not hurt either considering it’s now 2024. Simply eliminating the largest 15% of the population seems just rude. This company reeks of short man syndrome

Large sized shirt was sent with small size dimensions according to their published measurements. Company refused responsibility and denied refund or return, saying it's a property of the material.

They buy email lists and start spamming you trying to bait you into buying their garbage clothing. With that, would you support them or an actual company? Exactly.

Meh company and quality of clothes is sub par for the price you can get much better else ware.