Indy Technologies Reviews | Read Customer Reviews of weareindy.com

Indy Technologies Reviews | Read Customer Reviews of weareindy.com

Indy Technologies reviews

13 approved reviews, newest moderated first

HeatherB
Mar 27, 2025
I've been trying to get my referral…
I've been trying to get my referral payment for 4 months now. They keep asking me for more information and videos of me going into my referral page in my account - like the screen shots and my account details weren't enough? Their customer support is awful. I won't be suing them any longer.
Response from Indy TechnologiesSep 2, 2025
Hi Heather, We’re truly sorry to hear about the delay and frustration you’ve experienced with your referral payment. This isn’t the experience we want for our users, and we’d like to resolve this for you as quickly as possible. To move forward, could you please confirm the email address associated with your Indy account by reaching out to us at [email protected]? Once we receive your confirmation, our team will immediately review and process your payment. Thank you for bringing this to our attention — we’re committed to making this right and improving the process going forward. — The Indy Team
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Ashley W.
Mar 1, 2025
Avoid this company and go with someone like Bonsai instead
Avoid this company and go with someone like Bonsai instead. Their pricing increases are unpredictable, and their support team has been completely unresponsive for the past six months. Today, I tried to log into my account (which reverts to the free version if you unsubscribe) to access some old proposals, only to find they had deleted it without any warning. A truly awful experience—I regret ever giving them a penny.
Response from Indy TechnologiesSep 2, 2025
Hi Ashley, We’re very sorry to hear about your experience. We understand how frustrating it must have been to face pricing changes and difficulty accessing past proposals. That’s not the standard we aim to deliver. While accounts that revert to the free version do have limitations, your documents should never simply disappear without clear communication. We’d like to personally review your case and do everything possible to recover or resolve the situation. Could you please reach out to us directly at [email protected] with the email address linked to your account? Our team will prioritize your request to make this right. Thank you for sharing your feedback — it helps us improve both our product and our support. — The Indy Team
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samjc
Feb 6, 2025
Poor customer service, stole our money
We tried to use Indy for our small (2 person) team, and it didn't hit all the boxes. This was more than a year ago. We cancelled the subscription and subsequently forgot about it. We were charged 4x our initial subscription 1 year later and had no clue that was going to happen, or that we even had a subscription. Their support team has been next to useless, only giving canned responses and basically saying to pound sand - we have not used the platform outside of month 1 more than a year ago. They keep citing their terms of service, which do not apply to our situation. Customer service is dismissive and only replies with canned responses. They are inflexible and condescending. DO NOT USE them or give them your money. They don't care about you, they care about making money.
Response from Indy TechnologiesSep 2, 2025
Hi Sam, We’re very sorry to hear about your experience and understand how frustrating unexpected charges and unhelpful responses must have been. This is not the level of service we want to provide. We’d like to investigate this further and review your account directly to ensure this situation is resolved fairly. Could you please contact us at [email protected] with the email address linked to your subscription? Once we have your details, we’ll conduct a full review and work toward a resolution. Your feedback is invaluable and will be shared with our team so we can improve both our billing practices and our customer support. Thank you for bringing this to our attention. — The Indy Team
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K L.
Nov 22, 2024
Horrible Costumer Support & False Programs.
For the last month I have been contacting their costumer support to get help with receiving my PayPal program cashback that they offer using their platform and costumer support ignored several of my emails and even one of their agents has left me on read by the name of Viktoria which is one of the owners of the site. I have sent over 5 different emails to multiple of their email branches and no reply just automated bot emails.
Response from Indy TechnologiesSep 2, 2025
Hi K. Lafanette, We’re very sorry to hear about your experience and the frustration you’ve faced in trying to resolve your cashback request. This is not the standard of support we aim to provide, and we sincerely apologize for the lack of response you’ve described. To resolve this promptly, could you please confirm the email address linked to your Indy account by contacting us directly at [email protected]? Once we have your account details, our team will personally review your case and ensure your cashback issue is resolved without further delay. We appreciate you bringing this to our attention, and we’ll also be reviewing our internal processes to prevent situations like this in the future. — The Indy Team
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Andrew
Sep 12, 2024
Surprise Price Increase
After being a loyal customer for years, I recently got a surprise email stating that they would raise the monthly rate to $25. This is quite a significant jump from what I have been paying. They could have given more notice. If you decide to use this platform, proceed with caution. I plan on taking my business somewhere else.
Response from Indy TechnologiesSep 2, 2025
Hi Andrew, Thank you for your loyalty over the years and for sharing your honest feedback. We understand that pricing changes can be frustrating, especially when they feel sudden. Our goal in adjusting rates is to reflect the ongoing improvements, new features, and security investments that make Indy a stronger platform for freelancers and small businesses. That said, we recognize the importance of clear communication and timely notice, and we’ll take your feedback into account to improve how we inform our community about future changes. If you’d like to discuss options that might better fit your needs, please reach out to us directly at [email protected] . We’d be glad to assist. — The Indy Team
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