Virginia
We were very disappointed with both the…
We were very disappointed with both the product and the customer service from WearandHome. The hoodie we received did not meet our expectations based on the photos, so we contacted the company to request a return. We first reached out on August 19 and were told they would review our request. After waiting without a resolution, we followed up again on September 1. We were then told they would not accept the return or issue a refund because the item was made-to-order and, in their opinion, matched the mock-up. They also stated that customers should allow up to a 20% difference between the advertised images and the actual product. Ordering clothes online should not be this difficult. After this experience, Wear and Home is not a company we will shop with again. I also have concerns about how reviews are screened or displayed on their website, which further reduced my trust in the company.




