WealthChartsReviews of wealthcharts.com

Response from WealthChartsApr 19, 2026

Hi T Shrade, We acknowledge your review. Please understand that this was really meant for the prop firm that you signed up with and who set the rules for your evaluation and what you needed to specifically do to pass and get funded. WealthCharts is a frontend trading platform only and has no influence on or authority over the prop trading rules from integrated prop firms like the one you mentioned here. We hope you were able to contact the prop firm to get clarification on the rules that they set for the evaluations that you were involved with. Please remember that we have several different prop firms integrated that you can choose from and each of those have different rules for their traders to follow. If you have any questions about specifically WealthCharts, please feel free to reach out to [email protected] or give us a call at 262-299-6200. We are always happy to help our valued prop traders and regular real money traders alike! - The WealthCharts Family

Response from WealthChartsApr 18, 2026

Hi Richard, Sorry to hear about your experience. While there is a learning curve to every platform, WealthCharts takes pride in helping all traders get comfortable with the platform. We have a number of resources and real-time support options designed to help prevent situations like this and make navigation much easier. They include: 1) Live All-Day Support Room from Monday-Friday, 9am-5pm ET 2) Tour Guide or Welcome Series inside the platform 3) Email ([email protected]) and phone support (262-299-6200) 4) WealthChartsTV in both the mobile app and web platform where you can explore our tutorial videos. 5) WealthCharts YouTube channel: https://www.youtube.com/@WealthChartsApp Since you may still be prop trading on WealthCharts, please give us a call or send us an email. We would love to connect with you about your trading experience. Thank you, Richard! - The WealthCharts Family

Response from WealthChartsApr 18, 2026

Hi Pierre-Yves, We are sorry that you had this experience with our platform. It can take time getting familiar with a new platform and that is why we have an amazing support team and resources to get traders feeling comfortable with the platform. They include: 1) Live All-Day Support Room from Monday-Friday, 9am-5pm ET 2) Tour Guide or Welcome Series inside the platform 3) Email ([email protected]) and phone support (262-299-6200) 4) WealthChartsTV in both the mobile app and web platform where you can explore our tutorial videos. 5) WealthCharts YouTube channel: https://www.youtube.com/@WealthChartsApp According to our records, it appears you did not contact us about the issues you were encountering and unfortunately, we could not provide assistance. If you are still prop trading, we hope that you will give us a second chance. Please give us a call or send us an email so that our amazing support team can answer any questions or help you get back on WealthCharts. Thank you, Pierre-Yves! - The WealthCharts Family

Response from WealthChartsApr 18, 2026

Hi Andres, Thanks for sharing your feedback. We really appreciate you taking the time to let us know about your experience. We understand that getting familiar with a new platform can take some time, but our goal is to make that process as smooth as possible. Our support team works with traders of all experience levels every day to help them feel confident and comfortable using WealthCharts. Here are a few resources available to help you get up to speed: 1) Live All-Day Support Room from Monday-Friday, 9am-5pm ET 2) Tour Guide or Welcome Series to learn more about the platform. 3) Email ([email protected]) and phone support (262-299-6200) 4) WealthChartsTV in both the mobile app and web platform where you can explore our tutorial videos. 5) WealthCharts YouTube channel: https://www.youtube.com/@WealthChartsApp When you can, please give us a call or email us so we can learn more about your trading experience with WealthCharts. Your feedback helps us continue to improve and better serve our traders. Thank you again, Andres! - The WealthCharts Family

Response from WealthChartsApr 18, 2026

Hi Travis, Thanks for your feedback. We really appreciate you taking the time to share it. We understand that it can be frustrating getting used to a new trading platform or any new software for that matter. Customizing the charts and timeframes is 100% doable in WealthCharts. We have an industry-leading support team that assists traders of all types every day to get more comfortable with the platform. The ways that we support our traders include: 1) Live All-Day Support Room from Monday-Friday, 9am-5pm ET 2) Tour Guide or Welcome Series to learn more about the platform. 3) Email ([email protected]) and phone support (262-299-6200) 4) WealthChartsTV in both the mobile app and web platform where you can explore our tutorial videos. 5) WealthCharts YouTube channel: https://www.youtube.com/@WealthChartsApp Being that you are a current member, we hope you take advantage of these helpful resources. Please give us a call or email when you have a chance. We would like to connect with you and make sure your experience has improved since August 2025. Thank you, Travis! - The WealthCharts Family

Response from WealthChartsApr 18, 2026

Hi Tom, Thank you for sharing your feedback. Our support team is very responsive so we are unsure why your support request took a week. It may have been related to email issues such as you accidentally marking WealthCharts emails as SPAM or hitting unsubscribe. This has happened to several of our members. When issues like this arise, we have several ways of connecting with our industry-leading support team and learning more about how WealthCharts works. They include: 1) Live All-Day Support Room from Monday-Friday, 9am-5pm ET 2) Tour Guide or Welcome Series to learn more about the platform. 3) Email ([email protected]) and phone support (262-299-6200) 4) WealthChartsTV in both the mobile app and web platform where you can explore our tutorial videos. 5) WealthCharts YouTube channel: https://www.youtube.com/@WealthChartsApp Please call or email us so that we can look at our records and make sure your issue was resolved. If you're still using WealthCharts, we also want to make sure that you are receiving the best possible support from our team and enjoying your trading experience. Thank you, Tom! - The WealthCharts Family

Response from WealthChartsApr 18, 2026

Hi Edwin, We are sorry that the experience wasn't what you were expecting as a prop trader. Please email us at [email protected] or call us at 262-299-6200 so we can see if you were able to get the information you needed from us or Apex. We hope to talk to you soon, Edwin. - The WealthCharts Family

Response from WealthChartsApr 18, 2026

Hi Russell, Sorry to hear about your experience. We understand how frustrating this can be, especially in a live trading situation. Not being able to quickly close a trade is an issue we don’t like to see our traders have and we understand how this impacts passing your evaluation account. While the platform does have a learning curve, situations like this are exactly why we offer real-time support and guided onboarding to help traders get comfortable before placing live trades. The resources we have include: 1) Live All-Day Support Room from Monday-Friday, 9am-5pm ET 2) Tour Guide or Welcome Series inside the platform 3) Email ([email protected]) and phone support (262-299-6200) 4) WealthChartsTV in both the mobile app and web platform where you can explore our tutorial videos. 5) WealthCharts YouTube channel: https://www.youtube.com/@WealthChartsApp It appears you are still actively trading with us which is fantastic to see. You have probably noticed the many improvements that we have made to the platform to help you pass your prop evals, including OmniProp. Please email or give us a call so our amazing support team can connect with you. We want to make sure your experience has improved since May 2025. Our team looks forward to hearing from you soon. Thanks, Russell! - The WealthCharts Family