WeakneesReviews of weaknees.com

Needed a part for my Bolt and found it all on there site could not ask for better service Thank You There is an awful lot of information on there site and they are very helpful Yes I will shop there again

I recently purchased a hard drive from Weaknees. The hard drive didn’t fix my TiVo problem. I then purchased a power supply. This didn’t fix my problem either. They only agreed to take back the power supply because I bought the hard drive more than 30 days ago. They already charge a 15% restocking fee and they still refused to help me out. I am not even sure if the hard drive works.

I’ve had my TiVo for 5 ½ years. Recently we had a couple of power surges and the TiVo hard drive died. Rather than paying $240+ for a new unit plus $500 for lifetime service, I decided to try WeaKnees to see if my unit could be repaired, saving a bunch on TiVo service. Great decision! They replaced the HD (upgraded to 1TB) and replaced the power adapter for a total of just under $200 including return shipping. They also suggested a UPS to keep power fluctuations from killing the HD again. The TiVo is now running through a UPS and is working like new. It only took 10 days from mailing the TiVo to receiving the repaired unit – a very reasonable turnaround time. If you have a TiVo that was totaled, check with WeaKnees about a refurbished unit.

The shipping of the replacement part was very fast, the instructions were good, and the results were excellent, my TiVo was repaired with twice the recording time.

My Tivo Series 2 stopped downloading program updates after Tivo pushed out a software update. At first, Tivo Technical support claimed that my Internet connection was the problem (it wasn't) and then had me do the same troubleshooting steps about 8 times. If I had to give a score to their technical support from one to five, it would be -14. Finally, they told me it was a known problem and that their engineering team was looking into it. They said they'd get back to me soon. A few days later, they sent me an email saying they wanted to do some additional troubleshooting. When I called as requested, they had no idea what troubleshooting was needed and walked me through the same procedures as before. Finally, they blamed the problems on a bad hard drive although they had no diagnostics for determining this. Long story short, I have lifetime service so I decided to try swapping the drive. I found Weaknees, checked out their ratings, and ordered a replacement drive. Flawless experience. They helped me select the right unit, delivered it fast, and provided the tools and instructions needed to install it. Still had problems with the Tivo guided setup though not Weaknees fault. Tivo could not find any cable service providers associated with my zip code. So they had me submit a new trouble ticket on this. After several more Tivo tech support calls, I finally found someone who came up with the fix. Told me to change the zip code during setup to one known to produce a list of cable providers. If that worked, then I should change it back to my zip. This time, setup found my cable provider and all proceeded normally. My Tivo is back up and running. I'd definitely buy from Weaknees again (assuming my new hard drive keeps working). But I will definitely NOT buy anything from Tivo. When this box finally dies, I'll rent from the cable company or rig up my own DVR.

I can always count on these guys. Just now, I needed a power supply for my DIRECTV H25 and they had one for me. Pretty obscure part. I had TiVo back in the days when TiVo still made sense, and they always hooked my up for whatever I needed there. Fast shipping. Only ding would be the sales tax - they must be in CA. But that's not there fault - they want to good life too!

My Tivo broke. I called Tivo for help and after talking with them for awhile about my options, they recommended that I call weaknees to see if I could get my box repaired. I was very skeptical, especially after reading some of the angry reviews here. So I did my homework. First, I chatted with them online. My experience was definitely different than chatting with a huge company. I didn’t get a lot of pre-written, “How are you today?” responses and other questions and answers in broken English. I got short, clear, concise answers to my questions. They did not beat around the bush and were very frank and direct. I told them Tivo suggested that I send my Tivo in for repair and the chat rep asked questions about the symptoms, my model number, etc. and ultimately suggested that I might be able to resolve my problem without sending it in for repair. He (or she—I do not understand why they don’t use first names) told me that I could send in the unit or most likely it was just a power supply problem, which would cost less if I just bought parts and installed them myself. I was a little reluctant to do the work myself so I called and placed an order. The phone rep was nice and knew his stuff. Took my order and we were done. There were no pressure sales tactics here. The guy offered me a shipping label for $20 and I asked whether he thought I should get the label. He asked where I lived. I said I lived not too far from them, so he said I could probably ship the unit in for less than the cost of their label. So I didn’t buy the $20 label, which I later regretted, because it was actually $25 for me to ship on my own. But I can’t blame them for trying to save me money. Total no-pressure sales here. Soon after I shipped, I got an email from them saying they had received my unit. Then, 3 days after that, I got an email telling me what was wrong with my Tivo. Bad power supply, as they (correctly) diagnosed by chat. They told me that my original hard drive (now at least 7 years old) tested fine but that if I wanted to upgrade, they would try to copy my data to the new drive for no charge. OK, so right there, you have to ask yourself: Is this company a scam like other people are suggesting? They did NOT tell me that my 7 year old drive was dead. They told me that it was OK. They offered a new drive, did not force me to get one. And they offered to copy the data for no additional cost. Nice! I took them up on the offer and got a 1TB hard drive, 4-times the space on the drive I sent in. A few days later, my Tivo shows up in a box packed REALLY well. I had a repair report telling me exactly what they found and what they fixed. And the Tivo started right up with all of my stuff there…and I have a ton more recording space. I know this is a long review and I doubt anyone will even read this far :), but I have to say that even after Tivo recommended these guys, I hesitated because of all of the 1 star reviews here. I had a fantastic experience and could not be happier. I’d suggest you give them a chance before buying into the hate speech.

I sent my Tivo S3 in for repair to the HDMI port which failed because the pins had gotten bent. Other than that, the unit had worked flawlessly for years. While the unit was in for service, Weaknees contacts me and tells me that the power supply in my unit is showing signs of failing in the near future. But, if I give them another $99.99 (not kidding), they would replace the power supply. I politely declined as I was at the maximum for my investment in the unit and would accept the unit maybe working for another 6 months or, maybe if I am lucky, a year. I at least expected that it would work when returned to me as Weaknees indicated that it was in working order after the repair. I got the unit back and, while the HDMI repair seemed to be successful, I am experiencing problems with the unit freezing so that it becomes non-working. I wrote Weaknees about the problem and they told me that these are symptoms of a failing power supply. I'll let you be the judge on whether this is a shady scenario or not.