WeakneesReviews of weaknees.com

I've purchased Tivos and Tivos parts upgrades for many years. They are always helpful. Always good. Thanks

My TiVo hard-drive was dying and making lots of noise. Sent it to Weaknees and they diagnosed the issue the day it arrived at their shop. I received an email that day with their diagnoses and my options. I choose to increase my HD space by 4X and they copied all my existing data to the new drive and shipped it back to me the same day! Crazy fast! Excellent communication and the faster service I could have even imagined. My TiVo is now super quiet and works perfectly.

I was very impressed from start to finish with Weakness as they informed me that they received it, they diagnosed it right away as being a bad hard drive and a faulty fan, (which I was certain both were bad) by the error code and sound!it was making and I responded what type of upgede I wanted and they had it fixed and sent back very quickly. Also, every time I called during business hour they picked up right away and gave me exactly what I was looking for. I am extremely happy, especially since they were successful in retrieving all my saved recordings! They are a great company!!!!

I ordered a replacement 1Tb upgrade hard drive kit for my TiVo Edge For Antenna RD6F50 from weaKnees.com after confirming that it was the correct one. The kit arrived in a few days and contained the 1 TB hard drive, a tool to unscrew the two TiVo case screws, a case spreader tool to open the case plastic catches and a page with a printed link to their instruction video. I found it curious that while their web site states they ship a “1 TB New AV Line Hard Drive” in the kit, the one they sent me was dated 28 OCT 2015. However, I decided to proceed with the replacement upgrade following their video. I have built a number of computers from scratch and installed lots of hard drives, so I am quite familiar with the process. I used a grounded anti-static wrist strap throughout the installation. Once I had the weaKnees hard drive correctly installed and TiVo box reassembled, I followed the TiVo on screen set-up procedures which included documenting all the over the air channels currently being received by my roof top antenna. The next step would normally be the display of any of the channels selected on my TV. None showed. Note, I had not changed any of my AV equipment, wiring, etc. and only had replaced the TiVo hard drive. I contacted TiVo and their tech ran through a number of steps and concluded that the issue was due to a hard drive failure since the TiVo was otherwise correctly communicating. I contacted weaKnees via email per their website, since no one was reachable using their customer service phone number. Their response was that there was nothing wrong with their hard drive but “The issue in your situation is that your cable provider uses some data to program the cablecard that changes with a hard drive. Therefore, you need to contact them and have them reprogram the card once you have the new drive re-installed.” Of course, that could not possibly be the correct explanation since as I specified in my contact with my order that I owned a TiVo Edge For Antenna RD6F50. I do not have any cable provider, it receives its content from the roof top antenna. I sent them back an email pointing out that it wasn’t a cable unit and this was stated when I ordered it. They responded there was nothing wrong with their hard drive and I should recheck the installation. I did that and everything was done correctly but still the hard drive did not function properly. When I emailed them they responded by telling me again there was nothing wrong with the hard drive. I then removed the weaKnees replacement hard drive and put the original hard drive back in. Again, nothing else was changed. When I powered up the TiVo, it worked perfectly. I informed weaKnees customer service of this, and asked for the stream of emails to be forwarded up to their Customer Service Manager for escalation, they told me I could return the hard drive with me paying for the shipping cost AND that they would be charging me a 15% restocking fee ($15 minimum). They reiterated that there was nothing wrong with their hard drive and that “Per our return policy, which clearly states that return shipping costs and a 15% restocking fee apply, we adhere to these terms consistently for all returns. You acknowledged and agreed to this policy before you placed your order.” I looked at my order and receipt for my order and did not see anything about their return policy or the restocking fee. I went back to their website and that information does not appear anywhere on the page where you select the kit you want, nor when you order the kit. I did find that information by first going to a different part of their website for a section of Q&As and in that section you then had to click on a link to get the details of their return policy. It is unfortunate that their continued response was to state there was nothing wrong with their hard drive, even after first claiming it was caused by a cable provider using a program to make changes to the hard drive and after my removing their hard drive and reinstalling the original hard drive and the TiVo worked perfectly. I find it unreasonable that they charge me to ship the defective drive back to them and are charging a 15% restocking fee ($15 minimum) under these circumstances. They never even remotely admit the hard drive could be defective. Perhaps the drive they shipped which was dated 2015 was refurbished by them and still sold as new? How in the world is this consistent with their statement on their website that “Our goal is 100% customer satisfaction.”

Well they do answer fast, but the answers are strange. The refurbished unit I bought had no signal, support told me to try the supplied power supply. I did exactly what they told me to do and it didn't help. They said send it back for a working unit, but then they said its working fine. OK that's great but they are accusing me of "claiming" it didn't work and not wanting to pay to send it back to me. What would a false "claim" gain me? Why not send it back to me if its working fine- which is what they were supposed to do, or refund my money if they don't want to send it back to me? Very strange.

I have used this Directv Tivo THR22 since 2012. The hard drive was formatted a couple years ago, when Directv tech dept could not make it work (can't remember the exact problem). In early January, it had the message "Hard Drive not detected." After trying to fix it again through Directv, they said I have to buy one of their new, non-Tivo dvrs. I wanted to stay with Tivo because I don't like the way the Genie works. I found WeaKnees online and emailed them. They answered my questions, I sent them my dvr, and they fixed it! The dvr had to have a new (now much larger) hard drive. The power connection had been fried and also had to be replaced. I got my dvr back today, plugged everything in, and it set up immediately with Directv on the same account -- which I had kept open. WeaKnees answered more questions for me during the repair, both on email and a phone call.

I ordered a remote control for my Tivo Edge. It was delivered promptly and works perfectly.

I had an 8 year old Tivo Roamio, for which I had purchased a lifetime license to get programming. When the hard drive failed, I was really disappointed, and thought it was over. I was so happy to find that Weaknees could send a replacement for the drive. So, I ordered it right away. When it arrived, I went straight to install it. The installation couldn't have been easier. The directions were well written and had pictures to help me follow along. I held my breath when it was restarted, and was so happy to see my DVR resurrected. I was bummed that the videos on my external drive could not be saved, but this saved my investment in this DVR. Thanks Weaknees!