wayofwade.comReviews of wayofwade.com

Purchased shoes for my son. He takes exceptional care of his shoes - like most kids, wears Crocs to his games, and only wears his shoes inside the stadium. Within one month they had torn. They couldn’t have had more than 10-15 hours of wear. Contacted company who offered a $25 cash refund or $35 credit on new shoes. The shoes were more than $200! So please be aware that Way of Wade treat their customers with utter contempt when their product fails. Absolutely would not be accepted under Australian consumer law, so I would caution any Australian - buy your shoes from a physical store where you can go and obtain a proper resolution, rather than an online purchase where the company refuses to compensate you fairly for their faulty product.

My son wore his Way of Wade basketball shoes for two training sessions and 2 basketball games. After a fellow player trod on his food during a game, the toe leather immediately split. It is apparent that they are really poor quality. The customer service did respond to my complaint quickly but only offered me $20 refund or $30 off another pair. I offered to post them back at my expense (we are in Australia), but the would not replace them. Do not buy! Mass producing them cheaply in China, not worth the money at all.

Ordered a pair of basketball shoes for my son for the basketball season. Order was placed on November 13th,2025, delivery of shoes were made on November 26th 2025. My son wore these shoes for practice and games ONLY! His shoes tore apart at the stitching of the sole on both shoes with a 4" tear. I emailed the company asking for an exchange for the shoes NOT a refund BUT exchange! There's a 60 day return policy with this company. I notified the company on January 29th 2026 3 DAYS AFTER the 60 day return policy. There answer to this was. "I'M SORRY THAT THIS HAPPENED, HOWEVER, WE HAVE A 60 DAY RETURN POLICY!!" HOWEVER, WE CAN GI E YOU A $30 CREDIT FOR YOUR NEXT PAIR OF SHOES......!" you've have got to be joking! Ik for a fact in past experiences from other companies, that if the date was that close for a return, I guarantee 💯 % they made right of it. Which, in turn, I have given them the business back to them 10 fold! All because of amazing customer service and standing by there product! Ik now, moving forward, i will NEVER purchase merchandise that has any ties to this company!!! Please use caution when purchasing ANYTHING from way of wade. DON'T SAY I DIDN'T WARN YOU!!!! PLEASE SPREAD THE WORD!!! NEVER AGAIN CUSTOMER!

Ich habe mir die Wade 808 5 V2 zu Weihnachten gewünscht und war beim ersten Anblick trotz kurzer Lieferverzögerung sehr zufrieden. Als ich die Schuhe beim Training zum ersten Mal ausprobiert habe, bin ich bei einem schärferen Richtungswechsel extrem weggerutscht und habe mich am Knie verletzt (der Sturz war so extrem, dass meine lange Trainingshose gerissen ist und ich eine mittelgroße Narbe davon trage) Dieses Wegrutschen ist nicht normal bei einem Basketballschuh und hat mich extrem schockiert, da die Traction am wichtigsten ist. Also habe ich mich an den Support gewendet, um die Schuhe zurückzugeben, da so ein Unfall natürlich nicht gerade Vertrauen in die Schuhe bezweckt. Nach längerem Hin und her und langer Wartezeit wurde ich mit einem Gutschein von bis zu 60 Euro auf den nächsten Einkauf abgespeist (Wohlgemerkt, dass ich eine Rückerstattung oder eine Alternative gefordert habe. Dieser Umgang mit Kunden hat mich extrem abgeschreckt und wird fortan dafür sorgen, dass ich nicht mehr bei Wade bestellen werde Ich wollte das nur teilen, falls es noch Leuten ähnlich geht LG

Very disappointed in the return policy and customer service. My son saved up to get a pair of Way of Wade volleyball shoes after making his school team. We followed the instructions on their website for sizing, which say everywhere to not order the usual size and to measure. The size their chart told us to order was smaller than his usual size, but we trusted the information. When the shoes arrived, he wore them prior to his practice to try them out, in the volleyball gym only, quickly realized they were too small, then took them off and played the actual practice in his regular shoes. We inspected the shoes together, cleaned the soles just to be safe, then contacted customer service. They assured us it was fine to return after having tried them on, without tags. We shipped them back at our own expense, only to receive a response from customer service that the shoes could not be returned as they had been worn. They sent us a picture of the sole with a vague smudge on it that definitely wasn’t there when we packed up the shoes, claiming the warehouse staff tried to clean the shoes and couldn’t. Which is absolutely not true, as those shoes were clean when we packed them up and the picture they sent isn’t even clear. To add insult to injury, they suggested my son sell the shoes himself and offered a coupon. Reading through the reviews here, I see this is a pattern – deny the return, lie to the customer, suggest the customer deal with the problem themselves. In no way did they acknowledge or offer any solution for the fact that their own size chart is what misled us. Terrible, dishonest, and condescending customer service and a misrepresented return policy mean my son’s left very disappointed after spending his own money on shoes he was excited about. Would not recommend buying from them unless you have money to burn.

Scam, Scam Scamers. Don’t buy from the website! Got a volleyball shoes from them, cost over £120 , after one ise ( training inside the volleyball hall) the shoe tore, ( plastic & cheap fabric). Email the company and attached some photos it was in the warranty period too . Had a reply that they can refund me 20$ and I can give them the shoes somewhere to repair! Unbelievable. It’s a scam!

Purchase way of wade avocado six 8 for my son[Dec. 14,2025] and he tried it on just once, the grip was good except hus right side ankle was bleeding a bit because he said there's a sharp thing that's poking on it. We returned it and when they re ieved it the customer service emailed me thay they can't give me a refund because it has been used. [Of course my son has to try it on if it fits,how will he know if the shoes is comfortable or not] and they have to return the shoes back again. All we wanted was to return it and have it replace. But they return the shoes back to me.

Our son had been wearing the All City 13 "Road to Finals" basketball shoes for about a month before the entire side of his right shoe blew out. Company didn't offer to replace the pair of shoes or give us a full refund like I've heard other brands do. We've owned about 7 pair of Wade shoes without issues.