wayofwade.comReviews of wayofwade.com

I ordered sneakers from this store and also purchased insurance for my order. It turns out they never delivered the sneakers! And the insurance company is rejecting my claim. I wrote to the store’s customer support, and they said they couldn’t help me. I wouldn’t recommend this store to anyone for shopping, and I also wouldn’t recommend buying insurance for your orders. Most likely, they’re involved in fraud together. Don’t buy anything from them!!!

Dont just dont...kicks look nice but any issues and youre.out of luck . China stuff and Customer Service is crap. No care about their customers.

The shoes are honestly horrible quality and the return policy is a big scam they use to not never refund shoes even if you return them in the asked time and even not worn they will argue to the end and also don’t feel legitimate at all plus the fake reviews everywhere it just giving the ick!

Ich mach es kurz: Schuhe riechen stark nach Klebstoff. Retour sehr kompliziert (vorher Bilder der Schuhe hochladen) und anstelle der Versandkostenerstattung wird einem ein Gutschein angeboten. Fazit: keine Empfehlung!

Unfortunately, I had a bad experience with a Wade 808 5 Ultra V2 that I bought for my 14-year-old son. After about two months of use, the outsole started coming apart unexpectedly, even though the shoes were only used indoors for basketball, about 8 hours per week on average. I contacted Way of Wade customer service, but they informed me that the 60-day warranty period had already passed. I explained that this appeared to be a clear product quality issue, not simply a return request, but unfortunately they were not able to offer any solution. I expected better durability and customer support for a performance basketball shoe at this price point. I do have a picture of the shoe sole but it does not seem to be possible to include here. I was also not able to add a review in their website.

Never buy from this company. Read the return policy carefully. They decide if they will give you your money back only after they get their shoes. It is their sole discretion. And they charge you for all returns. Unless you absolutely know the size and feel of the shoe before you buy, dont buy from them.

Way of Wade sent a defective pair of basketball shoes. The shoes had poor grip. Worn once. Poor customer service, offered $25 refund. My son was slipping all over the court. I asked for a replacement pair, customer service said no and to go buy a spray to make the traction better. NOT helpful! I tried leaving a negative review on Way of Wade site, the company wouldn't allow it. I contacted Way of Wade again, per their request. The representative reiterated that there was nothing further that the company was going to do to rectify the situation. I have bought many basketball shoes over the years, for my children. This is the worst customer service I have had.

On the first day of February, I ordered an a pair of shoes from way of wade they arrived on February 14 without even wearing them. I tried them on and noticed it was tight. I reached out to see if I can exchange them from a 10 1/2 to an 11 then the ignorance began at first they requested pictures which I submitted six days later they replied, saying the pictures is not sufficient to retake pictures outside in the sun, so I did then seven days later a reply stating that they don’t have an exchange policy and she apologize for not replying because her grandfather died so the entire company shuts down because of a hot air balloon excuse she said that I can return them for a full refund at my own expense, which will cost me $60 to ship this shoes back to them and then in hope to get your refund by sending them over a dozen emails that they will never reply. Avoid this company at all cause go buy from goat or from a a store or online Nike something more reputable store because if your shoe doesn’t fit or doesn’t work for you in anyway whatsoever, you’re stuck with it cause customer service is absolutely zero and horrible. Anything to not give you your money back and by the way, she suggested to return the shoes only within 20 days of the purchase which we’ve been waiting 20 days for her to reply alone just swallow the loss and learn that they are deceiving companies in this world such as way of wade