wayofwade.comReviews of wayofwade.com

Sharing my experience for transparency: I received shoes with a clear manufacturing defect—a red stain on the white fabric—and a damaged box. Way of Wade’s '24/7' support is non-existent in practice, as responses take days. Even after acknowledging the issue, they are stalling by not providing a return label or confirming whether the resolution will be a refund or replacement. Despite being informed of my strict travel deadline, the company has shown zero urgency, resulting in a frustrating and unresolved experience. This has been a lesson in poor quality control and even worse customer management. Order #2023030754406

When I first got the shoes, they were performing really well, which is why this has been so disappointing. After only two months of use, they started breaking apart, even though I took good care of them. Before buying, I did a lot of research and was told by many people and websites that the Way of Wade 808 5 Ultra were very good quality and highly durable, which was a major reason I chose them. Because the shoes have not lasted as expected for a product advertised and reviewed as durable, I would like to request a refund or replacement. I am still a kid and I don't have that much money to buy new shoes.

Purchased a pair on 2/28 for our son's AAU season. Shoe delivered on 3/9. By 3/25, after only 8 practices and 1 tournament a separation occurred on the seam between the fabric and body of the shoe about an inch in length. We reached out about the 90-day warranty as we felt this was far too early for the shoe to be failing. After going back and forth with customer service via email, they ultimately concluded it was only a cosmetic issue and "it was determined that the issue does not significantly affect the overall functionality of the shoes." They only offered a very limited partial refund, which we begrudgingly accepted. The disappointing resolution concluded 4/1, and because of only having a couple tournaments left, we were hoping to make it through the season without having to sink money into another pair of shoes, so he continued to use the Wades. Well, on 4/30, after a practice, the separation grew to over 3" in length. At this point the shoes are no longer safe for use as his foot could literally push through the hole. The shoes did not last a whole AAU season, they did not last 60-days, and they are still within the warranty period. We will NOT buy another pair of Way of Wades after this experience. While our son says they are the best performance shoe he has ever had, a company is only as good as its ability to stand behind its product. Way of Wade needs to do better.

Way of wade. 808 5 ultra oxygen. Shoes are barely 7 months. Used indoors for volleyball and they are falling apart. Sent pictures to way of wade and they offered no support as outside 60 day warranty even though you can see it’s shoddy workmanship that is causing the shoe breakdown. It was our second pair as we buy a pair each season. The fact that the body of the shoe can’t last even a season is terrible. Now I need to buy a shoe to finish provincials and then nationals. I do not recommend way of wade, nor appreciate their lack of support at customer service as well as the poor quality of the shoe. Updates. Received below message from way of Wade but prev chat with their cx support says there is nothing they can do as it’s outside of 60 days so kinda feels like lip service. They didn’t even comment on the rips. Will send in anyway. Second update. Although my post says 7 months and way of Wade advised me to email support. Anne of customer service says it’s too far beyond the 60 day and won’t make any exception. Not impressed by the post below if they won’t even look at it, #wasteoftime

Pessima esperienza, scarpe cinesi e non buone, subito si sono rotte dappertutto

The customer service is terrible. They take days to reply, and I even had to email twice just to follow up on my enquiry. I requested a return with the tags and original packaging all intact, yet they rejected it over minor sole marks from briefly trying them on for sizing. To make matters worse, this was a non-US return that I had to pay for out of pocket. Overall, a very frustrating and unreasonable experience that completely ruined the purchase. I would not buy from this company again. Word of advice: not worth it.

Purchased what I thought was a pair of premium shoes but what I ended up getting was a pair of shoes that after light use for a couple of months have started to delaminate. I have been in touch with the Customer Support but haven't been able to figure things out. Having purchased these as a Christmas present for my son, he didn't start wearing them until after the school break and when we noticed the defect it was beyond their 60 day policy. Unfortunately I would say that my son wore them maybe 30 hours in total. Customer support has been lacking. I doubt that I will ever buy another pair of their shoes and will not recommend them. I know that @WayofWade can do better than this. UPDATE (April 2026): Following the company’s public response here promising a ‘personal escalation,’ I was contacted privately by their ‘highest management.’ Despite acknowledging the manufacturing defect, they have officially refused to provide a replacement or a fair refund, stating that their 'maximum resolution' is the $30 refund they already pushed through. It is disappointing that a brand charging $200 for premium performance footwear considers a 15% refund an acceptable solution for a structural failure. Their public claim of wanting to 'make it right' appears to be a PR formality rather than a genuine commitment to quality. If you’re a basketball parent, be aware that their warranty effectively ends after 60 days, regardless of the condition of the shoe.

Poor return experience. I purchased the Wow All City 14 an my normal size. The sizing was way too large so I returned. The return cost were on my own dime , requiring my to pay $26.99 USD. The shoes were REJECTED for return even though I simply ONLY tried them on. So in total lost over $184 USD thus far and don’t have shoes. They refused to offer a refund or exchange just very poor and unfair practice.