wayofwade.comReviews of wayofwade.com

I ordered a shoe for my son. Inspite of free shipping I paid extra for expedited shipping. Product was never delivered to my address. Upon contacting customer service- they asked me call usps.Not helpful at all. My sons birthday came and went and now they are asking me to contact Seel for worry free purchase! Who the hell is Seel! Worrying is over- i went to store and purchased a Hoka shoe! Now I don’t think they want to refund me my money! Please don’t buy their shoes! Rinu Tharakan MD

It is a major hassle to make a simple return with the company. You have to submit a return request and upload photos. I was emailed that my return was rejected. The shoes still had tags attached. Ridiculous. Then I had to call and speak to customer service to get a mailing label to return. $15 charge to return. First and last time purchasing from this company.

I’m so disappointed in our shoes. The sole is not glued in properly and keeps folding up and coming out doing game time. After so much research and our last pair, we moved away from Kobe basketball shoes to Way of wades but this last pair has been disappointing

If I could I would give this less than 1 star! I was really excited to try Way of Wade after hearing so many positive things, but unfortunately my experience has been incredibly disappointing. I bought the Way of Wade 808 5 Ultra for $228, expecting a premium basketball shoe. The shoes have only been worn around 15 times, exclusively on indoor basketball courts, yet a big chunk of the outsole has already broken away completely, exposing the midsole. This is completely unacceptable for a shoe at this price point. I contacted customer support expecting them to stand behind their product, but instead my warranty claim was rejected because it was outside their 60-day warranty period, despite the shoes having seen very little use. Their solution was to offer me a $30 coupon towards another purchase, which I found completely ridiculous given the circumstances. What made this even more frustrating was that they stated they had reported the issue to their factory to improve future production, acknowledging there is an issue, yet still refused to provide a replacement or refund for a product that failed prematurely. For a company selling premium basketball shoes, I expected far better product durability and customer service. Based on my experience, I would definitely NOT recommend purchasing anything from Way of Wade.

Buyer beware their product and customer service suck! Tried on their high end shoes and need bigger size. Return was rejected stating trying them on caused fraying in the shoe. But then tried to say that their shoes are not defective. So 10 minutes of walking on the carpet in my home caused fraying and made them unreturnable. Offered me a measly $20 refund. Stick with a reputable company because this one is not.

Ni si quiera han llegado lleva 19 días que pedí los tenis y no llegan, no encuentro donde contactarlos y el mapa de rastreo de way of Wade me marca que ya están aquí pero en lugares que nada que ver, y no es cierto de acuerdo con otras páginas lleva 6 días en tránsito, osea que no a llegado si quiera a México. Y luego de lo poco que logro contactar me llega una llamada en inglés diciendo que escriba mi nombre, la orden, pero no me dan a dónde escribir.

Bought Basketballshoes in March and they broke after moderate use in June. Customer service offered a 10€ discount, then 20€ and at last 30€, for a perfomance shoe worth 140€. European law demands a full refund or a new pair of shoes, so far Way of Wade tries to avoid that.

I recently purchased a pair of Way of Wade 808 v2 in size 11, and after extremely minimal use, I experienced a serious fit and construction-related issue that caused immediate physical injury to my foot. Within approximately 15 minutes of light testing on an indoor basketball court, the shoes created intense pressure directly against the side of my forefoot near the big toe joint. The pressure was severe enough to cause visible irritation, inflammation, and tearing of the skin. These were not minor comfort issues or a simple sizing preference — the structure of the upper material appears to press aggressively into that joint instead of conforming naturally to the foot. I provided photos documenting the damage and explained the issue in detail to Way of Wade customer support. Despite this, my request for a return or exchange was denied solely because the shoes had been worn briefly for testing. This is extremely disappointing considering the issue only became apparent during minimal use and clearly relates to the product’s fit or construction. What makes this situation even more concerning is that after contacting customer service about the issue, I was also prevented from leaving a review on the company’s website. Blocking customer feedback after denying assistance feels highly deceptive and raises serious concerns about transparency and customer treatment. I initially approached this in good faith because I genuinely like the brand and hoped to resolve the issue through an exchange, store credit, or another reasonable accommodation. Instead, I was left with a product that caused physical injury almost immediately and no meaningful effort from the company to address the problem. This experience has been extremely disappointing and unprofessional.