wayofwade.comReviews of wayofwade.com

Way of Wade cuts out every American in this supply chain and your shoes come straight from China and get shipped to just about every major city in America trying to make its way to your home. The shipping updates aren’t even in correct English. Totally unacceptable for a product that costs so much. Won’t ever buy from this company again.

Reality probably nothing wrong with the shoe itself. It's the customer service. My daughter got her shoes. They fit tight and they were a little small to size. She pulled them out of the box tried them on. Put them back in the box we sent them the pictures to try to get a return to exchange. And they denied it every single time. All reviews online state they do no returns practically. So I would not recommend this company when you can get the shoes that's the same quality if not better from name brands that if you get the wrong size they will exchange them. So this is a waste $125

No responden correos electronicos. No se actualiza el rastreo de los envíos. Ya pasaron dos semanas de de compra y no hay respuesta.

Scarpe veramente scadenti usate 2 volte e rotte, servizio clienti assente sconsigliato l'acquisto

I would give zero stars if I could. A pair of volleyball shoes for my daughter split open on the top after 6 to 8 wears on an indoor court. I contacted them with Photos and requested to return them for a refund. Instead, we spent a week emailing back-and-forth where they offered me a $30 coupon, a $40 refund, a $65 coupon and a $99 coupon. In the end they offered to ship a completely different pair of shoes in a different color and exchange. Their customer service was horrible and I had to file a dispute with my credit card company and submit a claim to the Department of consumer protection. I do not recommend working with this company at all.

I am a customer from Germany and ordered a pair of Way of Wade basketball shoes directly from the German Way of Wade website for €135. I wore the shoes exactly once during an indoor basketball training session. Only when actually playing basketball – with the typical movements, stops and changes of direction – did I realize that the fit was causing significant foot problems and that I could not use the shoes for playing basketball. I submitted my return request within the advertised 60-day return period. Way of Wade then asked me to provide photos of the outsole, the inside and heel area, the product label and the original shoe box. I provided all of the requested photos. In my opinion, the shoes are still in very good condition after just one indoor training session. Nevertheless, my return was rejected. Way of Wade stated that the shoes showed “clear signs of use and dirt” and referred to its return policy, according to which returned shoes must be unworn and unused. Instead of accepting the return, I was offered either a €10 partial refund or a €15 voucher on a purchase price of €135. This is exactly where I see the problem with the advertised “60-day return” policy. In practice, Way of Wade only accepts shoes that are unworn and unused. With a performance basketball shoe, however, it is very difficult to determine whether the fit, support and comfort really work for your feet without actually trying the shoes during basketball. There was another issue with the documents supplied with my order. The “AGB.pdf” file attached to my order confirmation did not contain readable terms and conditions but only a server error message. The document called “Widerrufsrecht.pdf” only contained Way of Wade’s 60-day return policy. To be clear: I am not criticizing the basketball shoe itself. My one-star review is about the return process and the way my case has been handled. My advice to customers in Germany and Europe: read the return conditions very carefully before ordering directly from Way of Wade. If you actually test the shoes during even one indoor basketball session, your return may already be refused. --- UPDATE – September 21, 2026 Way of Wade publicly replied to this review and wrote that they would “genuinely like the chance to make this right” and asked me to contact their support team so they could take another look at my case. I did exactly that. Unfortunately, nothing happened. There was no meaningful reconsideration of my case, no solution, no return authorization and no refund. This makes the experience even more disappointing. Publicly, Way of Wade gives the impression that they want to resolve the issue, but in my case this did not result in any actual action. My original criticism therefore remains unchanged: return requested within the advertised 60-day period shoes worn exactly once during an indoor basketball session return refused because they had been worn only €10 partial refund or €15 voucher offered on a €135 purchase public promise to “make this right” no actual resolution afterwards For customers in Germany and Europe, my advice is even clearer now: be very careful when ordering directly from Way of Wade if you are not 100% certain about the fit. Their advertised 60-day return policy was, in my experience, of very little practical value once the shoes had actually been tested for their intended purpose. The shoes may be good. The customer service and return handling in my case were not.

Wade Flash 2 "Black Flash" - Terribly low quality and unacceptable customer service. Shocked by the poor quality and even worse customer service from this "established" brand. I bought indoor basketball shoes that ripped at the seams in less than a month of normal indoor use. Despite no extreme wear, they are completely useless. The company refuses to acknowledge the clear manufacturing defect. Instead of a full refund for their low-quality product, they only offered me less than 50% of what I paid. Unbelievable that a major brand won't stand behind their own quality issues. Save your money and buy elsewhere.

I debated if I was going to leave a review or not because I’m really not one to do this. But the experience I had with this company has forced me to. This was the absolute worst experience I have ever had purchasing anything. I ordered a pair of sneakers in the incorrect size. Immediately reached out once I noticed. From the moment my communication with them began it was utter disappointment. Sent an email and called “support” and received the runaround. At first I was told by “Leo” that it looked like there was a chance he could intercept my shipment, swap the size and would get back to me. Never heard back. Called again the next day and spoke to “Brandon”. Very confident it was the same person. Asked if they could at least send me the right size and I’d ship the others back to not wait a month. He said he’d ask. Also assured me that I wouldn’t pay the shipping when I sent the shoes back. Waited a whole nother weekend and never heard back. Called and “Leo” answered again and they never did anything about it. Forgot everything I called about… After being upset that last call I finally received an email from “Anne (no help at all)” that it was too late but once I received the shoes they’d be glad to EXCHANGE them. Nope, everything was false. Once I received them I was told they don’t do exchanges. I have to return these shoes and order another pair. Pay all over again. Also, I asked about them covering the shipping like I was told. Nope, instead she said “We don’t cover shipping unless you leave us 5 star review on Trust Pilot”!!!!!!!! So offering an incentive for a good review, crazy. That’ll be made known. And knowing their service is horrible wanted me to lie ahead to protect themselves. So I had to pay the shipping because I wasn’t going to give them a review they don’t deserve. In conclusion, I didn’t end up getting the shoes. Which is really sad because I really wanted them, I’ve heard great things about the product. But it was ruined by terrible customer service. Stick to a brand that will take care of you.