Alem R.
Poor Quality even worse customer experience
I've been playing basketball all my life and never invested this much money in a Basketball boots. I decided to bite the bullet and spent 220 EUR on a pair of Wayofwade 10's. They lasted only 3 games before the sole of the shoe peeled off at the top of the shoe... I've never had this with any of the basketball boots in the past. I am trying to reach out to customer support over phone (nobody is picking up) and email. No response in any way shape or form. To say I am disappointed is an under statement.
Response from wayofwade.comJun 28, 2024
Thank you for your feedback. We apologize for providing you with subpar shopping experience. Please understand that due to time zone differences, we may not always respond promptly. Every feedback is valuable to us, and we are sorry to hear about your frustrating experience. As you may have seen from our other reviews, your situation is exceptional and falls far below our usual high standards. This motivates us even more to ensure that this issue is addressed and does not occur again. Please leave a message for our customer service team, provide us with all the details, and let us know how we can make it right. We assure you that we will tailor a satisfactory solution specifically for you.