wayofwade.comReviews of wayofwade.com

Response from wayofwade.comAug 2, 2024

Thank you for your comment. We sincerely apologize for the inconvenience caused by the delay in our logistics. We hope you can understand that unforeseen circumstances sometimes arise. Please know that we have arranged for a replacement to be shipped to your new address. Could you kindly check your email for further details regarding this shipment? We understand how frustrating this delay must be, and we are deeply sorry for any trouble it has caused you. Your satisfaction is very important to us, and we appreciate your patience as we work to resolve this issue. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you for your understanding!

Response from wayofwade.comJun 28, 2024

Thank you for your comment. Your feedback is essential. We deeply apologize for your unpleasant shopping experience. Please understand that due to the time zone difference, our customer service team may not always respond promptly. In fact, we did respond to your query the same day via email. It may be in your spam folder. A system error that prevented you from successfully placing your order, leading to your funds being pending with the bank. We suggest you try an alternative payment method for future purchases. Should you have any further questions or concerns, please feel free to reach out to us.

Response from wayofwade.comJun 28, 2024

Thank you for your comment. Please be informed that our online website is the sole authorized overseas official authentic store by Wade. We have warehouses in both China and the United States, and after you place an order, the warehouse for shipment will be randomly selected. Kindly understand that due to the time zone difference, our customer service team may not always respond promptly. We hope for your understanding in this matter. Furthermore, upon receiving your return request, we promptly replied with our return policy and offered to create a return label for you. However, we did not receive a response from your end. We recommend checking your spam or junk folder for our messages. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is important to us, and we aim to resolve any issues you may have.

Response from wayofwade.comJun 28, 2024

We sincerely apologize that we did not provide you with a perfect shopping experience. As per our refund policy, all returned shoes must be unworn, with tags intact, and in their original packaging. After a thorough inspection by our professionals, it was determined that your shoes did not meet our return criteria. We regret that we are unable to facilitate a return for you in this instance. Your understanding is highly appreciated. If you have any further questions, please feel free to contact us.

Response from wayofwade.comJun 28, 2024

Thank you for your comments. It seems there are some misunderstandings between us. After the order was placed, our system will automatically send two confirmation emails with the shipping and the order details. And our staff will reply to the email during business time. Maybe you can find our emails in your spam. To get a prompt response, you can also find our hotline service.

Response from wayofwade.comJun 28, 2024

Thank you for your feedback. We’re sorry to hear about the difficulties you encountered with your order. We apologize for any inconvenience caused and appreciate your feedback. Normally we reply to emails within 24 working hours. Our response may be in your spam folder. We will improve our shipping service. Please email us if any assistance is required. We are very willing to help.

Response from wayofwade.comJun 28, 2024

Thank you for your comment. We know how frustrating it can be to go through what you have experienced. We greatly value all of our customers and will reply to emails during working hours. Sometimes our responses come to spam due to private inbox settings. Glad that you like our shoes. If you have any problem with the shoes, please do let us know.

Response from wayofwade.comJun 28, 2024

Thank you for taking the time to leave this review. Please understand that due to the time zone difference, we were on holiday at the time and unable to respond promptly. You can contact us for a return once you receive the shoes, and we would be more than happy to arrange after-sales service for you. We sincerely regret any inconvenience this may have caused you. Please give us a chance to make up. Your satisfaction means everything. Thank you for your understanding.