customer
Stay far away
Stay far away. Paid initial 1000 dollars, but never got a loan. Their communication is TERRIBLE. They only communicate by email and it may take a day or two for a response. But, when they do respond, they only give you until the end of the day to respond to them. They don't even give you 24 hours. Their payment arrangement is sketchy at best. They wanted me to Zelle thousands of dollars to some random person. Not the company account nor the account of any of the representatives that I communicated with. This was the worst experience with a financial company that I've ever had.
Response from Wayne Cosigners LLCMar 27, 2026
Hi, Thank you for taking the time to share your experience. We understand how important communication and clarity are during the loan process and we’re sorry to hear you felt frustrated. Our team receives a very high volume of inquiries daily and as a result, response times can vary. In most cases, replies are sent within 1–3 business days but depending on the queue it may take longer. We appreciate your patience as we work to assist every client as quickly as possible. Regarding payments, our standard process is to collect the remaining balance through an invoice first. If the initial payment attempt is unsuccessful, we then coordinate directly with the cosigner to ensure they receive payment for their services through their preferred method. Many cosigners choose Zelle because it allows them to receive funds quickly and securely. Even in these cases, our team oversees the process to ensure everything is handled properly and professionally. In addition, If you didn’t get a loan, it is typically because you secured approval but refused to pay the remaining balance on the same day approval was confirmed with the lender. Since our service fee must be paid in full same day, refusal or failure to pay the required amount will result in our team working with the lender to have the loan cancelled. In the event a loan is cancelled twice, the borrower is automatically flagged and any future cosigner applications are declined to prevent repeated cancellations. If you believe you fall into this category and would like further review, you may submit an appeal request to [email protected] for additional consideration. We appreciate your feedback and we remain committed to improving our communication and service experience for all clients. — Customer Support Team