Roy W.
Dishonest In The front Office.
The workers that did my move did an outstanding job, it's the difference in my estimate and my actual cost that I have a problem with. It was estimated that it would take 4 workers 10 hours to complete my move plus a trip charge. I was charged from the time they left till the time they returned for a move that management planned for 2 days. That's being charged driving to the first location, loading, then driving back then driving to the second location, unloading, then driving back to the warehouse. I payed over $450.00 driving time. I was also charged $150 special handling for a washer & dryer and there was nothing special done with it, They used a regular hand truck and no wrapping. Nothing different than a regular piece of furniture. I wasn't told that there would be a special charge for a project manager when i signed my estimate paper. I was charged $133.00. Actual movers.. that's a 5. Management... that's a 1. Not very forth coming if you ask me.
Response from WayForthAug 1, 2023
Thank you for providing us with your feedback, Roy. We are disheartened to hear that you were not satisfied with the overall level of service provided during your recent move. At WayForth, we strive to provide our customers with accurate estimations and clear communications every step of way. We would like to address these concerns further, could you email us at [email protected] to get management involved? Thank you again for bringing this to our attention.




