WawaReviews of wawa.com

Today I stopped at the Summit Bridge Rd., Wawa in Middletown Delaware. It’s Friday night and I decided to get a sub rather than cooking dinner. I ordered the large Italian sub with pickles peppers and had it toasted. when I get home 15 minutes later the roll’s top was soaked due to excessive juices of the mushy tomato and pickles and peppers. You could see the roll was previously frozen and both ends were hard from freezer burn. I was told sometime ago that the subs were not very good at this Wawa but since I had never had a bad sub from Wawa, I gave it a try. well now I know I’ll never stop at this Wawa again for a sub.

I topped my tank yesterday for a total of $33 and the following day I get a notice from my bank that I had a low balance due to a hold by WaWa for $175!!!! Which in turn affected my ability to spend MY money towards other needs until this hold is removed which I was told that it could take up to several days!!! This should be illegal, but is not! Never never again will I patronize this business and will make sure everyone I know knows about it! If we live on a budget this can be disastrous- incurring overdraft fees for other charges made bc Wawa decided to hold 142$ above what I spent.

The Wawa in Venice is the worst Wawa I have ever been too, the cashier was dropping the f word to 15 year old girls, was very rude to costumers even when being nice, selling underage kids eyedrops when high. This should be a zero star.

I don't know who made the decision to stop allowing the deli to put the hashbrowns inside the breakfast burrito. they say you can buy a hashbrown and add it yourself. the only problem with this is you have to unroll the burrito after it has been sealed, then try to reroll the burrito. this is pretty asinine as most people dont really want to open a burrito to add stuff to it and if they do then they just cant get it rolled and sealed back up, in turn making a huge mess of what used to be kinda appetizing. i have stopped going to WAWA for breakfast and will not return. this was something i would get 3-4 times a week, and just wont be back, unless they decide that was a mistake and start allowing these items to be served in a convenient way. its not a self service thing its supposed to be a convenience thing.

I purchased 3 coffees at $2.66 a piece and not one was recorded with only $6.00 left before getting a reward. Sorry, switching to RACE TRACK where the same coffee is $2.34.

Your company does not honor 1st amendment rights. Willing to trespass potential customers for no apparent reasons

I experienced the absolute worst customer service in my entire life this evening. I used to be a strong supporter of Wawa, but after this incident, I will never patronize Wawa for any reason again. I had a reward for a smoothie or cappuccino and placed my order in the Wawa app. When I asked for my drink, as I could see it behind the counter with my name on the order sticker, I was informed by employee Madison that it was not paid for. I let her know I had placed the order in the app and used a reward. The order was completed totally in the app. She refused to give me the drink and just brushed by me without a word, going to the cash register area. She remained there for about five minutes. I finally decided to go approach her about my order. She was checking out another customer, so she clearly was not doing anything about my order. I again asked her about it and she was very rude to me, stating that the order was not paid for. I attempted to show her the order in the app. She again walked away without a word. I went back to the coffee/drink area where she went. At this point, she shoved the cup with my order at me. I looked at the sticker on the cup that had been there THE ENTIRE TIME and saw that it said PAID. She treated me extremely rudely and never acknowledged HER MISTAKE, never apologized. This was the rudest, most ignorant individual I have encountered in many years. She should certainly NOT working in customer service. This is not an experience I would expect from Wawa. Sadly, I can't say I'm entirely surprised, as this location has been progressively worse and worse but this was the final straw. The actions of Wawa employee Madison lost a loyal customer today, and I will certainly be sharing this experience with everyone else I know who may patronize Wawa.

The rewards program is terrible. May as well not even have one. Cryptic coupons that offer junk discounts for undesirable items. Don’t look for value in their app.