Amber S.
I want to share my frustrating…
I want to share my frustrating experience with Wave so others can avoid what happened to me. I signed up with my legal business, provided all the required information (website, registered name, EIN, and business license), and received an email confirming that I was approved to receive payments. I sent an invoice to a new customer for my mobile notary and wedding officiant services, and the customer paid. Wave charged a fee and then another fee to deposit the funds into my business bank account. I delayed setting up the deposit for one day. The next day at 12:47 PM—after I had already performed the wedding ceremony—I got an email saying Wave refunded the payment to my customer because they “couldn’t verify my business.” I checked my account, and all my information was complete and accurate. I spent over an hour waiting to speak with customer support, only to be told there was nothing they could do. I emailed the "Risk Office" and was pointed to their Terms of Service, which provided no clarification or help. I offered to provide any documentation they needed to verify my business, but they refused. Now, I face the embarrassment of asking my customer to pay me again, knowing they’ll have to wait 3-5 business days for the refund to process. This has been a terrible experience that has cost me time, money, and professional credibility. I will never do business with Wave again and strongly encourage others to avoid them. I’ve since discovered that others have had similar issues, and it just doesn’t make sense. If you’re considering using Wave for payment processing, think twice.