Watson'sReviews of watsons.com

I went to the Colerain store and Greg helped me. I would recommend going to that store because Greg was very knowledgeable and kind.

Justin and Josh and a third person who may have been the crew chief, all did an outstanding job removing and hauling away our old beast Jacuzzi hot tub. They went above and beyond on a hot day and the old spa was in a difficult place to remove. I was very impressed with their thinking on the fly. Placing the new hot tub was a no-brainer, by comparison. Great job guys.

Had Ryan M out to fix our Jacuzzi hot tub and he did a fantastic job. Explained what the issue was, told us what the fix required and made the repair and ensured everything was in working order before he left.

When we first bought our hot tub, during the pandemic, we had a serious issue, it had a significant leak. We were filling it every hour in winter temps. until we got service. It was a "cold mess" and this problem was on Bullfrog not Watsons, though Watson's service team was stretched at the time, you had to wait so long for service. We were up all night long to keep the tub from running too low. It took a few tries to rectify the situation, BUT WATSONS CAME THROUGH. We got a working tub that we have enjoyed for a while now. Just recently, in the past few weeks-pump one on our hot tub would not start. We called and scheduled service with Watsons. We had to wait a couple of weeks for service, and thank goodness it was not leaking, the heater was working and it was warm, so waiting was not an issue. BUT despite our earlier, rocky journey with Watsons, Justin came out, quickly identified and addressed the issue, and it is up and running again. HOORAY! We have some bad history with WATSONS getting upset with our initial issues back during the pandemic and have a little PTSD as a result lol, BUT DESPITE ALL OF THOSE EARLY UPSETS-Justin was COMPLETELY PROFESSIONAL AND COMPETENT during is service call. His years of experience show. Fixing hot tubs comes natural and I am sure that if the job just entailed being a hot tub doctor it would be easy, but there is likely all of the unhappy customers you are dealing with! That takes patience. We were happy with the service approach and thankfully it was an immediate fix, which we did not expect. The service people do great work! I think it is important to talk about the good times with the bad times. GREAT WORK!

Every time I pass by this store, I always end up buying more than I needed to. Nice shop and customer friendly!!

I always purchase my beauty regimen at watsons. I dont know why, everytime I see this store, I cant helo but buy one here!