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Waterpik (waterpik.com) has 70 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Travis
I left a review on their website for their product & they removed it! what the heck?! They are CENSORING the truth, just like other billionaires! Their electric flosser causes harm. It has bluetooth technology which emits EMFs (radiation) into your mouth. In other words, their devices causes cancer over enough use and over enough time...
Mariane G.
My Waterpik ion is 4 weeks old and it was a defective unit from the start. We did all the trouble shooting steps for 2 weeks and still nothing, another 2 weeks have passed and I am still trying to get a replacement. I called them over 4 times so far however the customer service attendants are the worst ever. It’s like they are trying to give me hard time for NO REASON whatsoever. All they do is reading from a script that does not make sense. Now they wanted to do a visual trouble shooting however, the representative was not able to log in at her end which is not my fault. So this delayed my whole process again. Meanwhile, I have no water flosser to use and I am angry and frustrated with their ignorance. I requested a supervisor and left a message but 24 hours later yet no response. Bottom Line, never again Waterpik. They need to train their reps to have courtesy and make sure they at least graduated high school.
Richard M.
The brush battery doesn't charge and was not able to get an replacement under warranty even thou it has been 8 months since i purchased it they did offer acoupon. Don't waste your money poor customer experience. It will be an expensive $180.00 landfill item. Very irresponsible business practices. I will stick to sustainable tooth brushes. I was hoping to use this for MANY years.
J B.
Purchased replacement brushes for my new flosser to have when I needed them. The information on the comany's website did not have any information on models brushes were compatible with so I assumed they were interchangeable . They are not. Contacted the company and they would not do anything about this (e.g replace) and just kept repeating the same response to each e-mail - the purchase had been made more that 14 days ago. Very poor service - stay clear
Carolyn H.
I got the waterpik cordless and I was very disappointed; it's way too harsh and so I can't even use it. Very disappointed; waste of money.
Yellow H.
We purchased a Waterpik showerhead that came with a PVC shower hose. Unfortunately, the product was packaged in a hard plastic clamshell, which is not only difficult to open but also difficult to recycle. After showering with it for the first time, the bathroom smelled like intoxicating PVC fumes, even though the 80 CFM bathroom fan was running continuously. We removed the hose immediately and replaced it with a previous Waterpik shower hose that did not smell as toxic, but still has PVC plastic on the inside. As for the showerhead itself, it has a nozzle that is spraying water in a different direction because of a quality control issue. We also reused a flow rate adjuster from a previous Waterpik shower system, which in true Waterpik fashion, is leaking and dripping every few seconds. We checked to ensure that all connections were sufficiently tightened and verified that the leak is originating from an internal manufacturing defect. We have since purchased an American Standard shower kit to replace the Waterpik products.
Darlene H.
Purchased Waterpik Cordless Plus Water Flosser. It is made in China and designed and tested in Colorado. I emailed Waterpik to bring production to America. Email address is on the box It does have a bigger water reservoir. However it is hard to empty remaining water after flossing
Ira "Jake" Jakob U.
Purchased the waterpik showerhead, model # VSA-653E at the base BX. If it was possible to give this item a negative star I would! Unwrapping the hose it had a kink in it. Wen I called waterpik, they said just run hot water thru it. I don't understand how hot water will do anything to a metal shield but I tried it, of course with no success. Now for the most important part. The settings just suck! My wife and I hate it! not one setting on the head works right. This was a complete and total waste of $40, and the BX won't take it back! The people at waterpik don't seem to care either. Save your money, don't buy this useless item...
