The Water GuyReviews of waterguys.com

Save your money & do not get ripped off like so many have. Spent $200 in early January 2021 got an email back nothing since even after telling them just please refund my money but for whatever reason they cannot refund any money it's been almost 7 months now & still nothing really really sad & terrible what this one owner business owner is doing & has done to so many people & families

This company is a fraud and use same name as a legit company. I ordered back in February-nothing. After many emails to them, nothing but excuses and promises. I lost over $100. I have since seen many others fraud reports. They have been reported to proper authorities.

My story is the same as everyone else's, I ordered back in December if 2020 and its now July of 2021 with nothing to show for it. I've emailed them a few times and all I ger is we are working on it and here's 50$ in store credit... why the heck would I order more from you of I haven't even received what I've ordered in the first place?!? Extremely frustrating.

The WATER GUYS They are horrible. I ordered from advertisement from YouTube for special on water filter and a free shower filter way back in December 2020. I cant never get anyone. I didn't even get a shipping routing number for tracking. I spent. 59.95 that they took out of my PNC account. I've been disputing with my bank and still getting nowhere. This company is a scam, they need to be investigated. It has now been over 7 months its now July 2021.

These people charged me for a $70 water pitcher and was supposed to have two replacement filters with it. Well it did, THE WRONG FRICKIN FILTERS!!! Now they won’t respond to my emails or answer calls!! Free water won’t help either!! The said well your going to have to call them! Wth?? Both are scammers do not buy!! I’m not done yet water guy!!

These guys are scammers!!I ordered back in Nover 2020 and after 3 months 1/2 of my order came. Still have not received the other half as of June 2021.DO NOT BUY FROM THIS COMPANY!!

The water guys are the worst company I've ever dealt with. I give them a negative 10 rating. I placed my order in November of 2020 it is now June of 2020 and I've still not received the ordered and paid for products from this company. I asked for a refund and they say they can't send out a refund. See their response below. Marz (The Water Guys ) Jun 1, 2021, 4:58 AM CDT Hello Vicky, Thank you for your message. Unfortunately, we cannot issue a refund for all the items purchased because of the automatic processing of orders and we are preventing double shipments. I totally understand how frustrating this can be. We are sorry that up to now your order hasn't shipped yet. Believe us that we are doing anything in our power to ship all backorders. We will ship and expedite your order as soon as the stocks arrive in the first or second week of June. As an exception, if you are willing to wait, we’d like to offer you a free $50 in gift card code form which you can use on any other product in-store since we are still waiting for the ZeroWater stocks to arrive. Again, so sorry for the delay. Best Regards, THE WATER Guys Contact Us! Monday - Sunday 9:00am to 6:00pm CST

This company is the worst company when it comes to business. Made an order which obviously this company didn't have in stocks but charged my card anyway. Here it is 7 months later no order has been received, I repeatedly asked for a refund and was told it was returned give it 5 to 15 days. It's been that several times and still no refund. Why was my card charged and you didn't have the items? Charges are normally processed once the order is sent out for delivery. Left several emails and still nothing! I'm informing all I can not to deal with this scam company. They will be hearing from my lawyer.