Watch Repairs USAReviews of watchrepairsusa.com

CHARGED ME WAY MORE THAN QUOTED (i got over that), but got the watch back and it didnt work. had to send it back and wait months. wore it 4 times and it doesnt work again. They told me I am out of warranty even though I didnt have the watch for months and they clearly didnt know what they were doing. They just refuse to do anything about it. disgusting to treat people like this. DO NOT TRUST THESE UNETHICAL PEOPLE! Sandra G. was ZERO help at all also. she should not be in customer service! was told owner would call and he never did. would have been easy for them to make some effort to make things right as they clearly didnt know what they were doing with my Panerai Regatta watch. They offered nothing and did nothing. nothing buy a cash grab

Extremely disappointing experience. I sent in a brand-name watch with an ETA 7750 movement for servicing, expecting a cost of around $300 based on previous estimates from a real watchmaker. After 45 days with little communication, I received a quote for $1200, four times the expected amount for a complete overhaul. The company was slow to respond, and their handling of the watch left me concerned about its condition. Communication was poor throughout the process, and I worried I might not even get my watch back. I would strongly caution others before using this service. Based on my experience, the company does not demonstrate the professionalism or expertise to handle anything other than a 4$ toy watch.

Horrible service!!!!!!! I wish I have read these reviews and not going thru the same awful experience as everybody else. No communication, held my watch for over 5 months and I still don't have it, left hand doesn't know what right hand is doing, charges for service not done. DO NOT USE THEIR SVC!!!

This company has my watch to replace a crown for over 4 months. When contacted the customer service dept informs that she will get update from tech. No response occurs. This place is a scam

Lost my watch and refuse to reimburse for the watch or refund cost of repairs. I am writing to formally demand compensation for a watch that was lost during shipping after repairs were completed by your company. The watch was repaired by your business and shipped back to me on or about June 6, 2025. Despite the shipment, the watch was never delivered to me, and more than 90 days have passed since the loss occurred. As per applicable consumer protection and shipping laws, Watch Repairs USA remains legally responsible for the watch until it is effectively delivered to me. The failure to deliver the watch constitutes a breach of your obligation to ensure proper return of my property. The watch, valued at $1,000, was lost due to your company’s failure to ensure its safe delivery. Additionally, I paid $700 for the repair services, which are now rendered moot due to the non-delivery of the watch. I am therefore demanding the following: 1. Replacement Cost: $1,000 to cover the full value of the lost watch. 2. Refund of Repair Costs: $700 for the repair services, as the watch was not returned to me. Please remit payment in the amount of $1,700 within 14 days of receipt of this letter, by September 23, 2025. Payment should be made via [preferred payment method, e.g., certified check or bank transfer] to the address listed above or through an agreed-upon method. If I do not receive a response or the requested compensation by the aforementioned deadline, I intend to turn this matter over to my attorney, and Watch Repairs USA will be liable for any additional expenses related to the legal action, including but not limited to attorney fees and court costs. I will also pursue further action, which may include filing a claim in small claims court or reporting this matter to the appropriate consumer protection agencies.

Horrible Experience – Do Not Trust Watch Repair USA If I could give zero stars, I would. My husband sent his Marathon watch to Watch Repair USA in August 2024, along with full payment for the repair. What followed was nearly five months of silence, excuses, and zero communication. We repeatedly tried to get an update, but every attempt was met with either no response or meaningless delays. When we finally received the watch back—after months of frustration—it was ruined. The second hand no longer works, and the original issue was never repaired at all. In other words, we paid for a “repair” that not only didn’t fix the watch but actually left it in worse condition. This company’s lack of professionalism, customer service, and basic accountability is shocking. They are quick to take your money but utterly incapable of delivering on their promises. ⚠️ Save yourself the time, money, and stress—do not send your watch here. There are plenty of reputable repair services out there, but Watch Repair USA is not one of them.

I sent them a 70s LeCoultre to have my calendar fixed/replaced because it had stopped advancing. They were a month past their quote to get the watch back to me (which could understand, it's an old watch and not like a collector's item -- I'm sure sourcing parts may have been difficult). After pestering them over and over, I finally received my watch back, and the crystal wasn't fully secured, which I discovered by accident trying to figure out why it made a clunking noise when it moved. What's worse is now the minute hand doesn't advance. I'm not saying my watch is a rare, expensive piece or anything, but it's valuable to me. If you can't repair it, just say so. Don't return it back to your customer with new damage!

You are warned. Do not send anything!