Watch Repairs USAReviews of watchrepairsusa.com

Sent my great grand father watch to just get get Crystal replaced on 12/11/25 and the watch was working. They sent me a $799 estimate to repair it on 3/25/26. I told them I just needed the crystal replaced and they said it needs all kinds of repairs and they can't just replace the $79 crystal. When I called and told them this they said they "ASSessed" the watch when I asked how they assessed it Jennifer the manager could not tell me how they did it she could only say they assessed it. Now I am going to take them to small claims court and we can have a Judge assess how guilty they are. Here is what it says about them from Google search: Watch Repairs USA has a polarizing reputation, with many recent reviews (2025–2026) citing severe delays, poor communication, and high costs, resulting in an "F" rating with the Better Business Bureau. While some customers report success with high-end brands like Rolex, numerous others report receiving nonfunctional watches or experiencing months of waiting, say Trustpilot reviewers and Yelp users

This discussion of how Watch Repairs USA works does not represent at all the negative experience I am experiencing. No calls, doesn't answer their phone or emails half the time. I can't even get them to agree to send my watch back even if its still not fixed (3 months thus far. Bling Talks: Insights from the Jewelers’ World Search Episode 27 17th Apr 2025 How Randy Horgan Built a Watch Repair Empire with Trust & Tech

Waited months for it to be serviced and it came back nonfunctional right out of the box. Service was exorbitant and beyond what was asked for. Now I'm out the money and all I have is a watch that is right twice a day. They get one star for repairing the band which is what I asked for to begin with.

If there was a lower rating, I would give it. My watch was logged in on 7/26/25. It took over 5 moths for a cleaning and adjustment, plus the $600+. When I received it back it never ran on time and then quickly git worse. Now it's back for "warranty" repair and it's another 2 months without it. They told me this morning that they would check on it, but no response.

My watch was in your shop for almost six months and main problem was not taken care of and still the same. Whatever you did according to your description was not a problem. I still can't do winding manually by hand. You can check my original description of problem when watch was sent to you. $ 516.00 paid for 6 months repair is worthles. Repair #415422. Please, contact, thx

They've had my watch for over 3 months. Impossible to get a status. Worthless, and don't care about customer service. Doubt I'll ever see that watch again

Classic bait and switch- free shipping means being over charged for return shipping and estimate way more than advertised.

Should have read the reviews. Sent in 2 watches A $200 Chase-Durer and a $30 Chinese knock-off (Jaragar). Both estimates came back at $700 each! What a rip-off.