Watch Repairs USAReviews of watchrepairsusa.com

Grossly overpriced. I sent my pristine Hamilton Khaki Quartz watch for repair. The watch is fitted with a middling Ronda ETA 955.112 quartz movement that requires minimal disassembly to clean the gear train and apply fresh synthetic oil to jewel pivots and rotor steps. A basic three-hand movement - no Chronographs or Complications. Their estimate for routine service was $329.99. I could buy a NEW movement for $70. I won't characterize the value of their services other than to note that they do have a really first class website.

I sent my Rolex to Watch Repairs USA in May 2026 and received an estimate of $919.53 for a new crystal and an overhaul. I paid the estimate. I have never received a date of return and today, 22 August 2026, I received an email asking for updated billing information. When I clicked on the link, it showed information of someone else. I did not furnish any additional information and will probably lose my money and my watch. What an awful company. I have reported it and hope that they are put out of business. What a scam. They trick you into sending in your watch and then hold it for ransom.

I am going to add another negative review of this "company" since it's all I can do to vent my frustration (in addition to reporting them to the BBB). I too am at a loss as to why I didn't scan the reviews first because I always try to. I sent them a Hamilton Kahki model which needed the crystal replaced. I packed it securely with a cover over the watch face for protection with the second hand still working and moving freely. They told me that the watch was not functioning properly and required complete servicing. They wanted to do a quartz motor repair, repair the circuit board, check parallelism, clean and re-oil. They also told me that due to the design of the watch case, water resistance could not be guaranteed! Price: $350. And all this for a watch which I had for over a year that was working perfectly! To top it all off, the watch would take 2 to 3 months for repairs because they still needed to get the parts. And that's on top of the three weeks it took them to get back to me with the "estimate". It's probably fitting that their Customer Reviews section sent me to their location on Google maps!

This company is a scam and I learned the hard way post over 700’dollars in fees Sent my Waltham Jan 2025 for complete overhaul $419.99 Crystal replacement $79.99 Dent repair $99.99 (not repaired and returned with dent) Case detailing $49.99 Total with shipping $690.44 Includes 0ne year common sense warranty One month later watch could not be wound. Called them and they said the warranty is in effect and covered Sent back, email from them saying a jewel came loose and not covered under warranty ! Another 150 sent to repair. Watch returned again and still not working. I have since found a local horologist and would never use Watch Repair USA again. I asked to discuss with management to receive no response I see where others have had the same or worse experience.

I had a very bad experience with this business. The crown had come out of my wristwatch. Supposedly they started working on it on 2/11/2026. After a long hassle with them, I finally received my watch on 7/25/2026. They are very rude and are not a reputable company. They also have an F rating with the Better Business Bureau. I will not be doing any business with them again!

I sent this company my watch to have a link added to the band. They had the watch for 2 months and said it would be eight more weeks before they could get the link to repair the watch. They are ridiculous I was lucky to get my watch back I was afraid they would just keep it I called them everyday was the only reason that I got the watch back from them. Avoid them at all costs! Great advertisement on their part but also a scam. They should be grossly ashamed of themselves. Don't let there add for you. Very unprofessional company if it even is a company. They will give you nothing but the runaround.

Sent classic UDT watch in for repair estimate. They quote almost $1,000 cost but won’t guarantee if watch will be waterproof and suggested to keep watch away from water, and extended time to complete repairs. WTF?? Rep only read the company script, never addressed my questions/concerns. Stay away from this clown company!!!

WARNING ‼️ DO NOT USE THIS SERVICE!! They took my money and my watch and never returned either! Order #437567.