Watch RapportReviews of watchrapport.com

Horrible. It’s been six weeks and I’m still waiting for my refund. Cancelled order after 30 days of no shipment. Still haven’t received a refund. Scammers and slobs over there. Horrible. Do not do business with these herrings.

This is an internet scam! Watchrapport is trying to sell one (or more) of the watches I am selling on Chrono24! Never send a cent to these thieves!

This company is a scam!!!!!!! I purchased a watch from them and when they could not deliver they held my money for almost two months. Kept stringing me along about a refund and never delivered. Thank god I paid using a CC. Back did a chargeback and returned my funds. I was going to sue them and still might to prevent them from pulling this crap again. Shop at legitimate watch sellers like Crono24, this company is a bunch of scam artists.

Watch Rapport is a horrible company if you can call it that. I've reached out multiple times to verify that they are able to provide me with a product that was guaranteed by their team by March 18th. They obviously never shipped the product and never provided a shipping confirmation or tracking number. The status provided on their website barely works, and never actually had my order updated. The order status that was provided when they did respond was different than the status on the website. The day when my order came and went, Watch Rapport stated that it was being authenticated. I've bought my fair share of watches and no watch takes over a month to authenticate. I waited to cancel my order until March 18th when my watch did not arrive and that is when the company breached their own contract because they failed to provide me with a refund within 15 business days from cancellation. I am writing this review on April 18th and have yet to receive any type of refund. Watch Rapport is failing to respond or provide me with the details of their legal team, as my attorney is trying to contact them with a breach of contract lawsuit. I will make sure to share this review across all platforms and have plenty of proof in writing to back every single point mentioned here.

Legitimate businesses— even those that operate as watch brokers— don’t operate like Watch Rapport. In hindsight, I can see I was lied to all along the way with my order. From the moment it was placed (when a message was given that for my order the watch is “available” so it is likely they will ship to me before my estimated delivery date) until literally the day I cancelled (after the estimated delivery date). During the interim, their website reported my watch was packaged awaiting pickup from the carrier and subsequently I was told on multiple occasions that the watch was with their authentication group going through inspection. When my delivery date arrived I was told not only did they not have the watch but that they wanted to charge me more for an alternative (and seemingly start the clock over on their “process”). It took three messages from me over two days to get an acknowledgment that my order be cancelled and a refund processed. We’ll see what happens but I have no intention of giving them the benefit of 15+ business days to process a refund.

Exactly the same as other people who reviewed below. Its a TOTAL SCAM... They will email you and even answer the phone, it will go on for months and months [5 months for me!] They cancel the purchase and keep the money. They never refund... [even though they will promise it multiple times]. Have got the Credit Card Company involved. SAD situ - Avoid at all costs ! *** UPDATE *** Was just contacted by Trust Pilot (TP). Watch Rapport are actively seeking to discredit the negative reviews. They are making TP gather proof / evidence of what happened. Meanwhile the FAKE positive reviews are not checked. !! BE CAREFUL YOU WILL LOOSE YOUR MONEY !!

I got suckered just like the rest of the reviews I see. Ordered a watch which they didn't have. They strung me along for months. They finally admitted they didn't have the watch and I asked for a full refund. They agreed and said it would take 15 business days. Of course it is past that time frame and they are not returning my calls. I just got my credit card involved to do an investigation. Wish I did my research before buying from them!

I have been attempting to get a reference/transaction number from Watch Rapport regarding a refund issued to me on 3/28/23 for a Patek Phillipe Watch they could not deliver on time. This was a wire transfer purchase. I have contacted them a dozen times in total between phone calls and emails for this reference/transaction refund number. The few times I have actually spoken to customer service, they have said they are escalating the matter to a manager and I will receive an answer by the end of the day. This has not happened. A transaction number regarding a refund should be readily available to the consumer to whom the refund has been issued. The lack of response, the lack of providing a reference number regarding the refund, and the many, many other reviews indicate that this company is one to be extremely cautious about using. Be careful.