Watch RapportReviews of watchrapport.com

Watch Rapport is an unscrupulous and fraudulent company. On December 10, 2022 I paid a full deposit for a pre-ordered Rolex watch using my credit card. I was told that a cancellation fee of 3.5% applies to pre-orders canceled within 45-days from the original paid order date. I therefore waited 45 days and on January 24, 2023 had not received my watch. I canceled my order and requested a refund from Christian Yonson. I was told it would take Watch Rapport 5 business days to process the refund and another 15 business days to see it in my bank. February 20th, 2023, 20 business days later, I had not received my money. I called Watch Rapport and was put in touch with a man with a raspy voice who gives me another email address to contact Alana and when I ask what his name is, he gets upset, uses a swear word and hangs up the phone on me. I later receive an email from Watch Rapport that my refund is in transit. I’m provided with transaction numbers from Christian Yonson that I provide to my bank. Although my bank does not know what to do with these numbers. February 28th, 2023, 35 days later I still do not have my refund and I inform watch rapport that I will proceed with contacting the police, credit card fraud department and my attorney. I’m told that same day by Glenn Intong that my refund was canceled and refunded on February 22nd and that I would have to wait another 15 business days for me to receive my money in my account. On March 1st, my bank informs me that there are no transactions for a refund submitted to them. On March 2nd, I received an email from Stripe.com who is the credit card merchant for watch rapport informing me that a refund request was not received by them and they advised me to contact my credit card company to file a dispute. On March 2nd, I file a dispute with my bank and on March 10th, I filed a police report. In total, it took three months to get a refund of my deposit from my credit card company only after getting the authorities involved. Watch Rapport never refunded my deposit back.

This site copies my listings from Chrono24 and other websites. I've NEVER dealt with them and I never will. They rip photos from other sites and post them on their own website. #ScamAlert

This company is a sham. They copy the listings of other, legitimate watch resellers, and they collect your money up-front. Then, after holding your funds for 4-6 weeks, they inform you that they can't fulfill your order, and that you will receive a full refund in 15 business days. But the refund never comes on its own. You have to actually call after the 15 business day waiting period, and then they open an "escalation ticket", which is just another excuse to keep your money as long as possible. The entire business is a scam designed to earn money off the interest float they enjoy until you scream loud enough, threaten a lawsuit, or formally dispute the original charge with your credit card company. Don't fall for their ridiculous star rating. The positive reviews are from profiles that are obviously fake accounts. If you filter the reviews to only show "verified purchasers", you'll their true 1-star rating. Run, as fast as you can, away from this "business".

This company is a total scam. They don't have watches and simply hold your money as long as possible with every excuse in the world. Total scam, stay away.

Preordered a Rolex in March this year, but they never shipped it. Like many other reviewers said, they did not refund me because they were suing their merchant processors. I have to call their attorney to get my refund for orders they can't fulfill. I should know that don't fall for it when it's too good to be true. Stay away from them.

***In response to Watch Rapport’s reply to my review*** That’s horse s***. I didn’t file a chargeback until several weeks after Watch Rapport claimed to have sent a refund. I opened the chargeback claim because that refund was never received and my bank had zero record of it. The Chargeback is the only reason I was able to resolve this situation. ***original review*** Placed an order on May 16, 2023. On June 7 I emailed customer service for a status update on my watch, as tracking had not been updated. I received a reply the same day stating "Currently, we're awaiting feedback on Authentication and Inspection...we're unable to give a definitive date for receipt...rest assured we will continue to send you updates" (RED FLAG) I did not receive further updates until I emailed again on June 14th when I called to check status. Customer service on the phone told me my order was in-transit to authentication, which is obviously a direct contradiction to the email received on June 7 (RED FLAG). It was at this point I looked up reviews. Scam. I should have done my research before purchasing, as what follows has been an absolute hassle. On June 14 I canceled my order in accordance with the Watch Rapport Cancelation Policy which states that if a watch is not delivered within 30 days of purchasing, orders can be canceled for a full refund. The website says 3-5 business days for processing. On July 14 I received email confirmation of my order cancelation, but the email says 3-5 business days + 15 business days for processing at my bank (RED FLAG). On July 16 I reached out to Watch Rapport Customer Service to confirm my refund has been processed. I received an automated reply stating my order had been canceled (again?). I emailed again and got a reply from a human asking me to check in 3-5 business days after June 14. On June 21 I emailed again and received a reply from Watch Rapport which said "Your refund is in transit to your bank and should be credited to your account statement. We initiated a transfer in the amount of $XXXXXXXXX". On June 23, my refund had still not been received, so I opened a dispute with my credit card. I submitted all email communications from Watch Rapport to my credit card and they started an investigation. On July 10, my credit card had still not completed their investigation and was awaiting a response from Watch Rapport to refute my claim. On July 10, I emailed Watch Rapport again to ask them for confirmation that the email sent to me on June 21 was accurate and in fact a refund had been processed. Watch Rapport replied the same day to say "Upon checking, it seems that you've filed a dispute with your financial institution. Can you kindly confirm whether a chargeback has been submitted?" (RED FLAG). I replied same day to say I did submit a claim and had shared all email communications with my bank. Watch Rapport replied to say "Please note that by submitting this claim, you have delayed the refund process." Ok, sure. It's now July 12, two months after placing my order, and I finally got a chargeback from my credit card approved.

This website is a complete scam, all they do is take the listings from Chrono24 and copy them they actually do not sell any watches they just hold your money as long as possible and will never deliver

i ordered watch on 12/27/22 and paid 100% of the value. They said that we will get it between 90-180 days. i think pre-order is a scam. They don't return my phone calls and dont deliver the merchandise. After canceling the order they haven’t credited my account for 30 days. They are using customers money and promising to deliver the watches which they don’t have.