Watch RapportReviews of watchrapport.com

Order #5329, Yachtmaster 2 Supposed to be FULL SET, it came with incorrect papers and didn’t have all the links. They promised it was a FULL SET which would include all original links for the bracelet, it came in at 6 inch (Rolex links are hundreds a piece, so I need to pay more money for it to fit me) They sent me pics from "authenticator" that showed a warranty card from Rome, when it arrived it had Saudi Arabia on it. This is another indication that I didn’t get the watch I promised. Jasmine in customer service hung up on me because shes terrible at her job. Cristina has no clue, give wrong information and makes guarantees that they cant fulfil. She GUARANTEED it would be with me by a certain date and GUARANTEED it came with papers (YES I asked specifically because pics of the watch they sent had no papers). This company had the balls to send lawyers after me for posting a review of my experience. Ask yourself what company does that? What company would rather pay cheap lawyers to “scare” customers who had a bad experience rather than fixing the issues that they have. There you have it folks, the reason there aren’t many bad reviews is in MY OPINION ONLY, is that they scare people by sending threats of a lawsuit. Fact: it wasn’t a full set Fact: I didn’t get the watch they send pics of from “Authenticator” Fact: They sent the wrong year watch to what I ordered Fact: Customer service was terrible Fact: Bracelet came not as a full set Fact: They send some shady lawyer after me, who claimed I violated federal law. Fact: warranty card was different to what they said I was getting Fact: Box was in terrible condition I will say that IN MY OPINION ONLY, this was a terrible company to order from, I didn’t get what was promised, and everything felt shady. Edit: I think you need to look up defamation…. Oyster Bands come with 12 links as standard. The word terrible is subjective if I think the box was terrible how can that be false? I BELIEVE it is terrible therefore it’s not false. The rest of the review stands…. Wrong watch Wrong warranty card Not full set Shady lawyer making threats. Customer service hung up on me twice, and were extremely rude. Trust me pursuit this at your peril, I will counter sue for misrepresentation and breach of contract and sue your law firm for malicious prosecution of a civil claim. Which by the way the attorney you used has been suspended more than once from the practice of law and has terrible reviews etc that speaks volumes. A decent lawyer wouldn’t even send a cease and desist when there is obvious truth to my review. You have dealt with this horribly, threatening bad reviews with lawyers makes you look HORRENDOUS! I won’t be bullied…. The title stands. DID I GET THE EXACT WATCH I ORDERED? NO I DIDNT….you admitted as such. I have also screenshotted your responses admitting those facts for use in court.

Beware Of This Merchant!!! I pre- ordered a Rolex Datejust 41 mm Oyster with White Gold Bezel from their Rolex Boutique on 12/24/2021 and paid in full. Order # 3967. ( The easiest to come by versus the Skydweller or Daytona models). The delivery date promised was to be between 90 to 180 days. I followed up on the status of the order via e-mail on the dates; 02/22/2022, 04/26/2022, 06/20/2022, 06/27/2022. The delivery was due on 06/24/2022. No news. I kept on following up further on 07/09/2022, 07/10/2022. There was no legitimite answer. Only excuses...I asked for a refund as it was almost 3 weeks over the promised date and seemed that there was not going to be a watch coming.. I wanted to file a complaint with BBB but watchrapport is not BBB accredited..If anyone out there experienced the same issue and if there is any attorney, we should initiate a class action against this merchant so they can stop taking advantage of people..

I ordered a Patek 6119 from Watch Rapport on May 10. Prior to the order I’d read reviews on Trustpilot. I obviously read the fake ones. About 2 weeks after purchasing I emailed to check where we were in the process. I was told the watch was with the Authenticator. When I heard nothing more a week later I wrote and the response I got was the previous email was mistaken but the vendor was ready to send the watch to the Authenticator then. I was also told things would be moving quickly at that point. A week later I wrote and was then told the vendor was getting ready to send the watch to the Authenticator. When I responded that I was told that a week earlier I got an apology and a promise for an updated status. 6 hours later I canceled. That was June 10. The cancellation was acknowledged a couple days later and on June 17 I was told the refund had taken place. I have not yet gotten the refund despite several emails from Watch Rapport stating it was done. I just spoke to someone from WR who basically acknowledged that I was misinformed to this point and I am still waiting for a follow up phone call from a supervisor. Whoever wrote the review here saying all this business does is make interest on your “loan” nailed it. Right now I’m very concerned that I’m not getting my refund and I’m going to have to involve the CC company. I hope I don’t need a lawyer. Edit on July 16th. Watch Rapport merely sends me emails that are word for word restatements of previous emails . I have long ago turned this matter over to my CC company and so far Watch Rapport has not refunded the money to it. Since I had already paid a significant amount of money to my CC company both the company and I are out a lot of money. Watch Rapport seems to be stalling repayment and lying about its intentions and actions to bring this matter to a conclusion. July 27th. Watch Rapport is ignoring all attempts my CC company is making to collect the refund. This is what I was told today, by the CC company.

My customer service experience with this company has been terrible. I originally requested to cancel my order on May 18, 2022, and as of today June 14 I am STILL waiting for the refund. My attempts to contact the company regarding the status of my refund have gone ignored, so I do not know what else to do to get their attention. Their entire business model is holding on to your funds as long as possible so they can earn interest on it, then eventually refund the money when (surprise!) they can't source the watch. Can you imagine if just 1000 people placed orders for a Rolex at $10k each, how much interest they could make on that in 3-6 months time? Meanwhile you have essentially given them an interest free loan while you wait for nothing, and you agreed to it in their terms of service. However once I cancel the order they are no longer entitled to continue holding the funds, but that is exactly what they are doing. Response to Watch Rapport: I have been checking my account activity daily and there has been no refund. If you indeed sent the refund 3 days after I requested it on May 18, then something clearly went wrong and the refund never got credited to my account. Can you please investigate? Thank you. Update 6/27: Still no refund. Update 7/5: Still no refund.

I bought an AP Tantalum. It took me months to get it. First, one separate link was missing. Second the communication was a nightmare. Third the watch was not waterproof, as described. The watchmaker found that there was a little crack, where the water came in. Fourth even today, no reaction to take care for a 10.000 $ watch !

I ordered a Grand Seiko SBGM221 at a great price through their site. Then for the next month I periodically would get updates like "we haven't heard from the seller yet" then "we are in contact with the seller and the process is moving along." After a month I started growing concerned and reached out for status updates. Each time I contacted their support team, the story changed - "the seller has not sent the watch for authentication," "the authentication team has the watch and are inspecting," "we can't get a hold of the authentication team," "we have not heard from the seller yet and authentication still has not received it." I asked multiple times for someone on their support team to pick up a phone and call the authentication team or the seller to find out what exactly is going on, and instead I received lip service - "I have a message in to our authentication team, I'll be following up with you tomorrow, my supervisor is looking into this" but each time I would have to follow up myself and continued to receive the run-around. Finally, after 2 months, when it seemed they had run out of excuses, they admitted defeat and said the watch could not be sourced. Even then they changed stories between "the seller never sent the watch and we never heard from them," and "the watch did not pass inspection and was either inauthentic or damaged." Well, which is it? In my opinion: Either their support team lies about status updates without knowing what's going on, or their 3rd party authentication team lies about receiving the watch before they actually take possession, but it is my impression that everyone involved is so incompetent they shouldn't be operating a lemonade stand, let alone a business selling luxury items worth thousands of dollars. Literally the only part of the process that was quick and smooth was the refund, which I received 2 days after submitting on their end. 1 star for the refund, no stars for the rest of the experience. Go to Chrono24 or another reputable site. EDIT - because Trustpilot doesn't allow me to respond to Watch Rapport's reply. Clearly from your response, you did not read my entire review beyond noticing that it took 2 months to find out the order wouldn't be fulfilled. The main issue is that your customer support seemed less than forthright in saying authentication received the watch and it was being inspected, then told me it was never received, then flip flopped on their story a few more times. I'm still not sure what to believe. And to make matters worse, they would routinely send form responses that clearly showed they had not read my message (similar to what you've done here).

I had one of the worst experiences. I bought a watch, it took Watch rapport a month and a half after they charged my credit card to send it to me. When I got it, something just did not feel right, watch was not as heavy as should have been, there wasn't anything showing a authenticity check was done by Watch rapport. I took the watch to a local jeweler and he told me the watch was not authentic (his experience opinion). I did not want to pay for a authenticity report after what I had already paid for the watch. Something was not right! I can tell just by looking at it. So I decided to return it, they first sent me a label with incomplete return adress so USPS return it back to me and took me 2 weeks for sending me a correct return label! After sending the watch again they charged me 10% of restocking fee! and took them a month after 50 phone calls on my side to refund my credit card. Do not buy anything here, for me is a scam! They say they check and authenticate watches, not true!

This place is a joke! They offer you a great deal then take your money then a month later they tell you they don’t have the item! This has happened on 2 out of 2 orders I placed! Save yourself the time and hassle and buy from a responsible and respectable dealer! Total wast of time..