Watch RapportReviews of watchrapport.com

I made purchase from this company. I did see no progress so I requested cancellation. I still do not have my refund. They said they sent it last week but it was a lie.I am contacting my credit card and also BBB. The company does not have watches or any other things. They basically advertise watches cheaper and use our funds interest free for some period of time. After that they probably refund. At some point, they will not be able to refund and some buyers will lose their funds. Company does not have any physically presence or location. Address does not seem legit either.They probably work with a call center and trying to show their company big. I can clearly say that this is a very big scheme. They are playing with millions of dollars of money without having to pay any interest.They are probably getting interest on our funds and make living for free.

They listed a watch I have listed on Chrono24 at a cheaper price that I have it listed. They are using my photos as well. Very shady company and are not forthcoming at all. Beware buy at your own risk. They will lie to you in a second.

I will reiterate the majority sentiment in the reviews - DO NOT BUY FROM THIS SITE I am currently in the process of trying to receive a refund. I placed an order on 9/28/2022 and then subsequently researched this company. Not wanting to take the risk, I immediately initiated a cancellation. Support confirmed cancellation has taken place on 9/30/2022 and has confirmed multiple times that my refund is enroute. I gave watchrapport the allotted time they indicated for the refund to show up (10 business days) and Affirm has stated to me that NO refund is reflecting in their systems. I have gone back and forth with watchrapport.com email support and they have supposedly escalated my ticket to the Management Team, that was over 24 hours ago with no response of any kind. This is also the 2nd escalation, the first being to the payments team. Do not buy from this company, this is by far the worst experience I have had with customer service. I will be initiating a transaction dispute with Affirm to recoup my money. Watchrapport smiles while they take your money, placate you when supposedly fixing your issue, only for no action to be taken. If you do choose to buy, ensure you ask questions and document EVERY interaction. If I had to give a rating it would be 0/10. Edit: Magically as this review was published, I received the confirmation that my Affirm refund has now been processed. I stand by this review. No consumer should have to document every piece of correspondence and be forced to contact their financial institution to make an order right.

The pre-order rolex boutique is a complete scam,DO NOT FALL FOR IT. I did unfortunately. I paid the $ for a gmt 2 in February of ‘22. After waiting 130 days not hearing anything back, i emailed them and called and was repeatedly told its 180 days, they advertise the plan as 90-180 days. I got tired of waiting and became uncomfortable with the process. July 1 I canceled the order and was told a refund would be given in 10 business days. After 3 weeks, no refund appeared, I contacted WR on numerous occasions, was given all sorts of excuses. Ultimately i filed a dispute with my credit card and it took until Oct 9 to finally get the refund. From July 1 to October 9they held the funds. This is a ponzi scheme-stay away

Bought a used watch off their website. Confirmation said I'd get the watch in 30 days. I emailed after a few weeks and they reiterated 30 days to get the watch service it ect. On day 28 I emailed asking what is going on. They responded that the seller never sent them the watch (never bothered to tell me) and now they were going to look for one. I asked for a refund twice before they sent me a cancellation email. I asked about a refund and they said 2-3 days to receive it. I waited a week and they have not initiated the refund, I saw other reviews that they do not refund and everyone had to submit a chargeback to get a refund. This company is a scam I see watch rapport replied to my review using my name. Interesting. There was no reason for that. But it's mostly lies. They take advantage of people not knowing how credit card processing works. In this case they are saying since I paid with Amex, there is a issue with Amex. Which there isn't. Because when you use Amex, Amex is the bank. What they probably already do not know is amex already sided in my favor before they refunded. I stand by what I said. They are a scam. They sell watches they do not have and then go out and try to purchase one, once they have your money. I also don't think they would have even issued a refund had I not written this review. If you search them online you will see a lot of similar experiences. Stay far away.

(Edited, since WatchRapport is trying to have this removed since it is unfavorable to them...) I bought a watch for over $4,000 and couldn’t be more disappointed. I had a question, so I tried to ask their “24/7” customer service team. The only option saw was a WhatsApp number. No response. (They claim I didn't receive their message, which may be true. But I messaged other people and immediately received their replies, so it doesn't seem to be an issue on my end). I emailed them, no response. I contacted them through my order page, no response. Four days later I got a hold of them via WhatsApp, for them to tell me to email instead. Tried email again, no response. A week after the purchase my order was still “processing,” but no shipping info, etc. I would expect at least some progress after a week, but their site just said "order processing." After a week of what appeared to be no progress and my inability to reach anyone that wanted to help, I cancelled my order. (They say it is because I didn't received a discount, which is why I emailed them, but not why I cancelled the order. I cancelled the order because there appeared to be zero progress in the order in a week, and I expected the watch to at ship inside of a week for spending over $4,000... I ended up buying a watch from the UK through Chrono24 and was wearing it the next week! And these guys can't even start to ship a watch inside the U.S.? Or they just don't keep the customer informed?). It took a couple days to acknowledge that, too… then “please allow 2-3 days to cancel, then another 8-10 business days for the refund to post.” (Update) The refund finally hit my credit card on 20 Sep, after cancelling on 1 Sep. I originally claimed I though this was a scam, which I retract. It's just not an experience you'd expect for the money... However, leave a bad review here, and you'll finally get some attention!! They marked it as a spam review (which seems to be a trend since TrustPilot says this page has a lot of that happening). Thanks for nothing but wasting my time, Watch Rapport!

They said 3-6 months for my watch, after 8 months, I cancelled and requested a refund. After 3 weeks, I still have not gotten my money back. No one will talk to me on the phone and all of their email responses are the exact same as the previous emails. They’re blaming the “bank delays, beyond their control, My account may not be credited yet”. They’re also encouraging me to file a claim with my credit card. I wouldn’t trust them or recommend them to anyone.

Pay close attention to the one star reviews as this is what you will likely encounter once you've given money to Watch Rapport. I had the same one star experience as most others. After waiting 180 plus days for my quoted 90-180 day quoted delivery, with no delivery and the recycled responses, I requested a refund. When I processed my refund request, I was given a response that my refund would show up on my account within 10 business days. I never received my refund and, following a full month of waiting for the refund I had to file a claim with my credit card company. After filing the claim with the credit card company, I have finally gotten my money back. Read the reviews and make an informed decision.