Watch RapportReviews of watchrapport.com

Ordered a PANERAI and paid in advance on my American Express. When 30 days expired, they explained they couldn’t get the watch and I ordered another watch, and paid the additional amount. Another 30 days plus passed and no watch. I then requested a full refund. That was end of January. Two simple credit card refunds that can be accomplished in minutes. After being told wait 15 business days on Feb 3rd - still nothing. I have politely asked for a simple call back - nothing. Impossible to speak to anybody outside of 3rd party people with absolutely no authority. Lots of emails from Christian Y and Alana, but in the end smoke and mirrors. I have involved American Express and MasterCard and can hopefully get some resolution that way. I might add - can you trust a company whose website is filled with problems - try and pull up your order! They said "they're working on it". Bottom line - buy from a reputable dealer and spend the extra pennys for piece of mind and security. Shame on the owners of this company for doing this to innocent individuals and taking their hard earned money.

Worst customer service, I order a watch on December 13 with an order #6528 and then they didn’t have the watch they told me to wait 6 months with no guarantee it could be more, so I asked for a refund, when this happened I started to have problems to get the money back and I asked to speak to a supervisor and surprisingly they don’t have supervisors, or they don’t allow you to escalate your concern, is just a virtual office that they transfer you when the time arrives to make your refund and return the money to the method of payment they don’t return phone calls or emails. At some point they don’t connect you with a customer service agent because they identify you with your order number. I did a refund because my watch was going to take forever and they didn’t want to return the money, so I end up involving my method of payment. I try to process the refund after 2 weeks and they didn’t do it, then I wait 45 days so that they didn’t charged me the fee, and they still charged a fee, Be careful, at first they are amable but something happens and suddenly they disappear. Awful experience.

I wouldn’t buy a Casio watch from these people, let alone a luxury watch! Tried using a coupon that was on their site for the stated 10% off + an additional 3% off when you pay by bank wire. After I made the purchase, the total dropped by 10% (as it should have) but the additional 3% saving was nowhere to be found. The amount they were asking me to wire had not been discounted the additional 3%. When I reached out them, they said that I could not “stack” the coupons, and that I could only choose one (i.e., the 3% or the 10%). I just assumed that I misread the coupon, took the 10% off and paid with my credit card. The very next day I logged into Watch Rapport, and what did I see? That same coupon they convinced me didn’t exist. Only this time I took a screenshot of it. To make a very long story short, I emailed this coupon to FOUR different Watch Rapport customer service reps, and they all stuck to their story (i.e., You cannot stack the 10% and the 3% discount, and you must choose one or the other). I pleaded with them “It says right on the darn coupon that you get a total of 13% off!” They were literally denying what was written right in front of them. On top of this, all four customer service reps “refused” to pass me on to their supervisors, so I ultimately canceled my order. They then told me there would be 3.5% cancellation fee. I nearly snapped! If you have a problem with anything, you will be bounced around from person to person with each and every email, never speaking to the same person twice. Worse, they will utterly refuse to escalate your matter to a manager or supervisor. Their customer support is all overseas and it will leave you feeling helpless, especially after they have your money and you can’t speak with anyone who cares, let alone someone who can read and understand a simple coupon. 2 months later and no refund! Stay away from this company! You’ve been warned. Update: It's been 43 DAYS since I canceled this order and I STILL HAVE NOT BEEN REFUNDED!

I'll remove this review when I see my affirm order canceled Just like others, ordered a watch, found out this company is scam and tried to cancel an hour later. Emails go unanswered. The person on the phone hung up on me. They don't have the watches they are selling. Other clients that are reading this, “like” the review and I will message you and we will get together a class action lawsuit

Was following a watch on Chrono24 for a long time and wanted to check comparable prices online. Came across Watch Rapport and listing for a lower price but the same exact pictures - right down to the scratches noted in the Chrono24 listing (but not referenced by Watch Report). Hope this doesn’t get deleted as I feel people should know when something isn’t really legit.

On two separate transactions I purchased watches and had to wait 4-6 weeks only to have it cancelled due to their failure to fulfill the orders. I tried calling several times to check on status but only got the runaround and excuses about how the sellers they work with never shipped out the item to perform their authentication process. Based on my personal experience and that of many other users, their business model seems to be centered around holding on to your full payment as long as possible (probably to maximize interest gains) before issuing a refund which take over two weeks via bank transfer. They also have a pre-order option for watches that authorized dealers don’t even have that can only be cancelled after 45 days which in my opinion supports my suspicion of dishonest business practices. I don’t believe any of the positive reviews which like their prices sound too good to be true.

I purchased a Grand Seiko Elegance Collection SBGM221, which was advertised as available on 12/28/2022. Despite multiple attempts to receive a confirmed delivery date, I was unsuccessful. As a result, I requested to cancel my order due to the prolonged delay and ambiguity. The retailer informed me that a restocking fee would be charged. I had to involve AMEX in order to receive a refund. It seems that the retailer has a systematic approach to defending their stance, which may be why some reviews were removed by Trustpilot. I will not order anything from them again, and I do not recommend WatchRapport.com to anyone. @Trustpilot, if you need documentation, please get in touch with me. It's important business like WatchRapport.com gets exposed.

They had my first review removed but I’m not going away watch rapport, scum bags. Site is completely fake they just hold your money as long as possible it’s a free loan for them. The listings are all fake they just steal pictures from Chrono24 and make the price Little cheaper.