Watch My Diamonds offers Custom Diamond Jewelry and Authentic Custom Diamond Watches at unbeatable prices and highest quality! Choose from our large inventory of luxury diamond goods that suits you best!
Watch My Diamonds (watchmydiamonds.com) has 116 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · Brooklyn, New York
Excellent
Showing 7 reviews with 1 star · Clear filters
willem
Scammers Oplichters
Response from Watch My DiamondsSep 28, 2026
Hi Willem, we’re sorry to see this review. We take accusations like this seriously, but we’re unable to identify you or any transaction from the information provided. Please contact us directly with your name, order/invoice number, and details of what occurred so we can investigate and address your concerns. If this review was left for the wrong business, we kindly ask that you correct or remove it.
Nathan
I bought a watch from their showroom in NY. Was told “all watches are service within 12 months” Was told come back in a couple hours so he cab polish it… came back and he had only polished the clasp. After purchasing the watch it stopped working after 4 wears. As I live in Europe I took the watch to a Rolex accredited store And was told that the watch hadn’t been serviced or inspected in years, it needed a number of parts which cost me a total of £1250, had I know this I would HAVE NEVER BOUGHT THE watch Of your thinking about it Just go somewhere else trust me
rwaida M.
scammers I have purchased a Rolex watch which was not working the movement needed servicing due to the oil being dried. The Bezel and the glass were duplicate and not original. when informed they requested me to ship the watch again to NY from Dubai which is something i was not willing to do they are scammers, selling 2nd hand watches that are not qualified
Response from Watch My DiamondsJun 6, 2023
Dear Customer, Thank you for taking the time to provide your feedback. We genuinely appreciate your insights as it helps us to improve our service. We are sorry to hear about your experience with the watch. Although it's been with you for over five months, we're unable to pinpoint the cause of the issue without conducting a proper examination. We deeply regret any inconvenience this may have caused. To rectify this, we're pleased to offer our repair services to you at no cost, and we will be honoring your mechanical warranty. We're committed to ensuring that all of our customers are fully satisfied with their purchases and our post-sale services. Please don't hesitate to reach out to us, so we can assist you with this process. Furthermore, we apologize if there was any confusion regarding the custom additions to our products. We always strive to provide clear and comprehensive descriptions of all aspects of our watches. If the information provided wasn't as clear as it could be, we sincerely apologize and will work to improve our communications. We value your business and your satisfaction is our top priority. Please let us know if there's anything else we can do to assist you.
CL
My order was cancelled with no explanation. I emailed and inquired as to why and I didn’t get a response. EDIT: I did contact support multiple times to figure out what happened and how to re-submit the payment but no one ever got back to me. I also called and no one answered. I understood that the payment failed bc it was flagged as spam but I couldn't reach anyone to help me re-process. Edit: replying to support@watchmydiamonds dot com apparently does not work
Response from Watch My DiamondsJan 4, 2022
Update: Dear Buyer, using your email address we did not find any incoming emails from you. We've been in this business for over 15 years and it is obviously not our intention to avoid customers and replies to their inquiries. We have an additional email that you can use if by any reason you are not able to reach us using the main email address - [email protected] ' Once again, we are very sorry for the inconvenience that happened. Hello Dear Buyer! We are very sorry to hear that you've experienced some issues with your payment. Unfortunately, your order has been cancelled because your payment did not go through. You received an email explanation from us stating: For cardholder protection, we decline transactions flagged by our security systems. Please contact [email protected] to verify your information and enable future purchases. The total purchase amount of ***** has been returned to the card on file. Your card issuer may take 1-7 days to process the cancellation. Unfortunately, we cannot control how long it takes your card issuer to issue a refund. Every major platform has fraud prevention system created specifically for your protection to make sure you are who you are and nobody else has your credit card. It is also very important to make sure your billing address matches your shipping address.
Clifton C.
Took Payment For My Order When The Item I Wanted Was Not Even In Stock, But Still Listed Available As Well As 2-3 Other Sizes I Inquired About.
Howard S.
Please be very careful with this organization. I just got off the phone with the manager discussing an item I purchased over the weekend. Watch My Diamonds made an error where the item's price was incorrectly matched to the item I purchased. Instead of honoring the price, Watch My Diamonds first lied stating their invoice is different from what was sent to me via email. I immediately caught onto the customer service representative's BS line of reasoning. She then put me through to a manager, who after some prodding admitted that they did make a mistake and would not honor the purchase price. She instead cancelled my order. The cancellation was done four days after the money was withdrawn from my bank account and the invoice attached was sent via email. I immediately thought to myself I should get a lawyer: once the money was withdrawn from my account and an invoice given for the purchase a legal sale occurred. The idea one can sell an item and then take it back solely because they do not like the price it was sold for seems incongruent with fair business practice. However, after thinking about it for a few minutes, I decided the 800 or 900 dollars extra they wanted for the item would be petty small claims stuff and really a waste of time and effort. I think Watch My Diamonds bets on its customer reaching this conclusion and decide bad business practice is cheaper. I have never written a review but thought it was only right to give others a heads up.
Response from Watch My DiamondsMar 3, 2021
Hello Howard, We're extremely sorry to hear that you had to face such difficulties. Web-site issues is not something we are known for, but unfortunately technical mistake has happened and you've been charged for the product that is not related to the email that you've received from us. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have our personal commitment to improve the way our website processing every transaction. Until then, we want to assure you that your experience is not common, and I will do everything we can to make sure we do better in the future and improve your online experience.
Marco L.
Hello, I'm asked for my opinion! I bought a watch according to the article number and pictures. What I got was another watch with damage. You just sent me something worse than what I wanted, I should send it back to you, they would repair it. I do not want to send the watch back because I am afraid it will do nothing and I stand there with empty hands. I have offered to have the watch repaired in Germany that was refused and no other way. Nothing just empty words I should send them back Now my question is why did I not get what I bought in Germany that is a scam !! I am disappointed how the good reviews come about, I don't understand
Response from Watch My DiamondsJan 5, 2021
Thank you for taking the time to write a review. Your input and feedback are vitally important to us. Here at Watch My Diamonds we pride ourselves on quality timepieces and most importantly we always strive to exceed our clients’ expectations. Our watches undergo several stages of quality checks to ensure accurate product descriptions. We reached out to you via email offering you a full refund for the timepiece, because your satisfaction is of most importance to us. We offered you fully insured prepaid shipping label and as soon as we receive the item we would send you 100% refund the same day. However, you decided to keep the watch. Thank you again for your feedback, please let us know if you will change your mind. We will be more than happy to further assist you and provide you the label for return.