WatchMaxx.comReviews of watchmaxx.com

Box arrived damaged. Instruction manual in Italian. Scratches on casing. Bezel on a $4,000 watch will not turn. Customer service closed during indicated business hours. Unbelievable

i attempted to purchase a longines watch. i received an email saying my credit card was declined and that i had to resubmit my purchase and use PayPal and amazon pay or other method of payment, not credit cards. my credit card is fine and operative, seems they just don't want to pay credit card fees. If that is the case, they should just say it and don't waste my time.

Don’t buy anything from watchmaxx… i buy a tag heuer formula 1 chronograph and a years later a take to tag heuer aproved jewelry to change battery… and the news was that the machinery inside was all fake… please don’t buy anything form them….

Be prepared for unexpected charges ! I won’t be buying again from here. I bought my watch and the invoice included ‘shipping and insurance’. However, when the watch turned up, I was told to pay an additional £87.87 import VAT and brokerage charges. As I was not expecting this, I went back to check the email and saw at the bottom of the email the following information; Prices billed by WatchMaxx.com for goods shipped outside the USA do not include any taxes, duties, VAT or other charges due to the recipient's local or national government authority. WatchMaxx.com charges only for the product and shipping fees. All other charges, duties, and taxes (including VAT) are the sole responsibility of the recipient and must be paid upon arrival in the destination country. This was not included in the purchase information – only when you order and pay for the watch. I considered sending it back, but the email also stated the following; In the event of delivery refusal, the purchaser is responsible for any duties and shipping charges that are incurred to return the product to WatchMaxx.com. So not only did I have to pay extra to get the watch delivered, but if I sent it back, I would have to pay again. Needless to say any money I thought I saved by buying from WatchMaxx was lost in these additional charges and I wont be buying from them again. On a positive note I do like the watch !

Called to verify 9K watch was available prior to placing my order. Was assured that it was and would ship within 2-3 days. Placed the order and paid by CC. 2 days later I checked order status only to find the watch was on back order being "sourced". Spent a week waiting for a definitive delivery date to no avail. Missed out on obtaining watch from another source costing me $100s.

Worst appalling company I have ever spent £5000 with. Buy from the uk as it’s not worth the headache of dealing with these muppets.

They sent me a watch that they knew would not fit and could not get links to make the band larger. I found the links directly from Omega which cost $102.00. I requested they reimburse me for the links and they said no. I was given the opportunity to return the product but was concerned that I had cut the label off the watch to try it on which said no refunds if removed. Very poor customer service. The watch should never have been sent in the first place since they knew my wrist size and was suppose to adjust the band accordingly. The band was 7 inches after they adjusted it and my wrist was 7.5 inches. This was dishonest and not right. They could have made it right by paying for the new links or informing me the band was not the right size before shipping. I received a watch from another company and had a similar size issue. They sent me a new $550.00 band at no cost. Go to Jomashop or Chrono 24. It surprises me that a devote religious group who runs this company, has not been honest! So sad.

After reading many reviews, I am very disappointed that a "company" continues to get away with doing business the way that they do. They are set up to do whatever they can to not take care of a problem. I received a Movado watch a few weeks ago that did not work. I had the battery replaced and the watch worked for three days. Since I took the stickers off I am not eligible for a refund or even an exchange. Now I am jumping through hoops to get the watch repaired, which at this point I have no confidence in. USPS certified priority has tried delivering the package with no luck so far. A notice has been left at their facility and USPS says there is no secure location available. I called customer service five days after USPS attempted to deliver and he acted like I didn't know what I was talking about, was condescending, and told me I should have used Fedex or UPS and asked where the watch was. I honestly feel like I got ripped off at this point. A good company goes out of their way to take care of their customers, not out of their way to not.