WatchMaxx.comReviews of watchmaxx.com

DO NOT BUY THERE! The rating on their website must be fake, as there is no customer service and no knowledge of how to communicate with customers. The watch was shipped (international) in a small box without any usage of protective packaging material. As a result, the original watch box has a massive damage. As a collector this is a significant problem what their customer service does not honour in any way. Beside that, the watch comes without any proof of authenticity, what is stated in no word on the website. Overall, really bad customer experience and n o will on their side to solve that problem. Latest offer is to send the watch back. This is not an option as I had to pay customs and VAT while importing it. Probably this is the reason for them not to care about their customers!

Ordered what I thought as advertised a white gold chain and bracelet..When it came...No bracelet...paid £245...emailed back and forth..then called...Man in phone was very impolite and said that was the price of the chain...invoice cleary stated chain and necklace...but owner refused to send out bracelet...this is false advertising...Won't be back.. take heed and be careful as it clearly says on website and invoice chain and bracelet

I purchased a Rado watch that stopped working within 10 months. My first instinct was to get the battery changed. Watchmaxx would not do it unless I paid to have the watch shipped to them, with insurance of course. Therefore I took it to a local watch repair service. Not happy to have to do so soon after purchasing, but I paid for it and moved on. A short while later, the watch stopped working again. I contacted Watchmaxx and they said they'd repair it, but I needed to pay for shipping and insurance. I was really disappointed and not convinced they were going to fix the issue. Repairs take a significant amount of time as well. A few months later and the watch is now running over four hours behind. If it is like last time, it will stop altogether soon. I contacted Watchmaxx, with the willingness to accept a store credit, despite this ordeal that has stretched out over a year now. They just responded that I needed to send the watch back to them again. What I envision is that this will keep happening, the warranty will expire, and I will be out a chunk of money.

Called company to inquire information on a watch I was interested..Watch has diamonds but they couldn't even tell me the total diamonds carats of the watch.... Not sure how they are trustworthy....

Pathetic customer service - they answer questions with one word responses. I felt like I was talking to my teenager. Will not buy from this company seeing how they can't answer simple questions with helpful information.

Watchmaxx sent me the wrong watch. it was supposed to have a blue face like what it shows online but it came in black instead. When i complained They said i had to pay to send it back ( shipping & handling) with insurance and then want to charge a restocking fee 3% or apply it to another watch. How do i know this other watch would be the right one??? what a scam.!!! I have complained to them on 3 separate emails. they don't even dress the issue. So i cancelled the order and sent them the watch. Don't buy form these people.

I ordered a watch band for a 19mm Tag Heuer. Paid, and then they shipped flawlessly. IT arrived, and I said that the band was 20mm and had a different serial number on the clasp than then band that I ordered. They provided a RA number, and asked that I send them a photo. I said I was willing to exchange for the correct band, or they could refund if they didn't have the band in the size I actually ordered. They just processed a refund and charged me for shipping and restocking fee. Poor practice given they sold me something I didn't order in the first place. UPDATE: Despite engaging BBB, and further contact, they are completely inflexible and unwilling to refund my full amount despite their failure to deliver what was ordered. Lousy customer service from a company with lousy practices, and refusing to accept responsibility for their own mistakes.

Sent them 2 emails but ZERO communication from this company. Non working watch was received and customer service wants me to take it to the jeweler and get the battery replaced? WHY? Even if they are willing to pay for the battery, shouldn't they be checking to see if the watch is working before shipping? Why should we inconvenience ourselves for their incompetence? To top it off, they want a restocking fee and will NOT pay the shipping cost. Horrible business policy.