WatchMaxx.comReviews of watchmaxx.com

Two out of three orders were shipped late - one order placed on June 6th still not shipped on July 17th. Multiple e-mails to WatchMaxx customer service - not once was an apology offered for the lengthy delays. Great pricing on the products (watches) to be certain but a real shortfall in the customer service area. I am a CEO of a company that sells via Home Deport - Lowe's - Walmart - Sam's Bass Pro Shops - etc... So - I know just a little bit about how customer service should work and be handled. Disappointing.

It was 5 days from order until I received notice the watch was shipped. Within hours of the shipping notice got an ad from WatchMaxx that the watch was on sale for $350 less then I paid for it. Very unhappy about that.

LOVE the Tissot PRX Quartz that I received from WatchMaxx, though I now suspect it was sourced as a defective return from a more reputable Tissot dealer. My watch intermittently decides to take a break every 2 weeks or so, and because I had the audacity to actually wear the watch upon receipt, the ONLY option I now have is to have WatchMaxx repair it after I spend the extra money to send it back (with insurance) to them, thus negating ALL the money saved by purchasing this without the manufacturers warranty! And since it is an intermittent problem with the watch, it is probable that their repair team won't even find the problem. Bottom line - BUYER BEWARE!!!

Stop using UPS. Between your company's intransigence on changing delivery options while demanding a signature, I had to drive 30 minutes to the UPS facility to set up a puck up time. Of course they didn't show up and I had to take a 1/2 day off to wait for the delivery.

Reçu la montre dans une boite TISSOT d'occasion. J'ai du coup de gros doutes sur la montre en elle-même qui doit surement être une deuxième main. Le service client ne veut rien savoir et m'invite à faire un renvoi avec frais (45 dollars + frais d'envoi). Je ne reviendrai pas.

Pre-purchase customer service was terrible and overall useless. Didn’t try to understand the questions, no effort in answers, borderline rude. Very disappointing experience. The rest of the purchase was OK, as long as you know what you need and have a better knowledge than customer service (which doesn’t seem hard) Edit: not sure i understand the answer to my review. Nobody explained anything, the agent (“myriam”) answered my question by sending me the web link to the watch (no words, just sending back the link to the watch I was asking questions about 🤨). She didn’t follow up on my next email and no manager reached out. Looks like there is some miscommunication going on in the customer service team, and this is another example.

For whatever reason the manual for my watch was missing. The watch I purchased was a automatic. In trying to rectify the problem their Customer Service person sent me a quartz manual. Found this very disconcerting as my bill of sale clearly states that it was an mechanical. To me this either was done deliberately or someone there is totally incompetent. The manager has stepped in and hopefully this issue can be put to rest. Frustrating for me as I live some 5K miles away. Still waiting. ET Update. Second manual arrived. Strike 2. Sent me the exact same one as the first. Simple resolution to a simple problem. Get me the correct manual that should go along with my Hamilton Khaki Aviation Auto.....and not a manual(twice) for a quartz watch. Sheesh. Left a message for the GM to call me back. Hope I don't get to strike three. If that happens they will surely lose a validated customer. ET 6/25/21

No customer service. After receiving payment, Watchmaxx took six days before shipping my purchase. They never responded to two e-mail inquiries, and were dismissive when I called to ask. I would not buy from them again. They lost me as a future customer.