WatchMaxx.comReviews of watchmaxx.com

Purchased a watch from this site because of the huge discount, easy returns, warranty and guaranteed authentic merchandise they claim. In the end none of that is true except the authentic merchandise. After calling them to inquire about the watch before purchasing I quickly became aware that they don’t actually stock most if any watches, they just outsource from actual authorized dealers or reps who decide to sell to them as they are not an authorized dealer. This is why you see on the website “ships in 2-4 weeks” etc. , because they don’t know exactly when a real authorized dealer or rep will have the watch. Regardless of this, the price was so good I chose to purchase the watch from them. Shortly after I needed to return it. Long story short, they are extremely difficult to get in touch with when you want to return. It’s not an “easy” process at all. It is also quite pricey with the restocking fee they charge. It Took a month before I got my refund. The prices are great but the service and quality are not worth it. I wouldn’t use or recommend this site to anyone.

WARNING do NOT buy a timepiece from this company. They do not include official documents such as INTERNATIONAL WARRANTY cards. Contacted them twice but they refused to reply. NON EXISTANT customer service!

Ordered a watch on April 18th that the site said would ship in 1-2 business days. I call on the 26th as it still hadn't shipped. They told me it would ship by the 28th. I called again on the 27th to verify as I needed it by the 30th for a gift. They tell me it is out of stock and a shipment is expected on May 3rd. Cancelled, went to town and paid retail prices, but at least it's from a reputable company that I can trust. I guess for grey market watches I'll stick with Jomashop, always have had good experiences with them.

These mogs just tried to scame me out some Gucci frames and I got real ones they sent some with the lenses that say Guccip on errrrthang I love they going back...Dont none of my lenses say no Guccip stop it ...never again

Took four (4) to just process the order before it shipped and subpar shipper (Fedex) took over two (2) weeks to deliver.

I can't concieve that a Victorinox I.N.O.X. watch is announced with it's original I.N.O.X. brand box, and when bought, it is sent with a generic Victorinox box. This is called false advertisement and fraud. I paid for what is shown in the photos, and this is unacceptable.

This place is corrupt! I placed an order 2 months ago...zero communication and more importantly zero watch in hand! STAY AWAY!! I can’t wait to turn into better business bureau.

Awful customer service