Watches of AmericaReviews of watchesofamerica.com

Still haven't received order placed February 21, 2026. I've emailed and called multiple times with no response back.

Never received item, send multiple emails no reply, and still wait for a refund on order

WORST EXPERIENCE. NEVER CONSIDER THIS PLATFORM AGAIN. THEY JUST WANT TO AVOID REFUND AT ALL COST. RECEIVED A BROKEN BELT. INSTEAD OF REFUNDING ASKING TO GET IT FIXED. STOPPED COMMUNICATING AFTER ASKING FOR THE REFUND.

I placed my order on February 21, 2026. On February 23, 2026, I received an email stating that my estimated delivery date would be February 26, 2026. However, on February 27, 2026, I was notified by DHL Express that my shipment had been placed on hold because additional information was required. I was informed that my package had been flagged and that I needed to complete a watch/clock worksheet, which I submitted on March 3, 2026. After submitting the requested form, I contacted DHL for an update and was told that no further processing could occur unless I provided my Social Security card or tax documents. I made it clear that I was not comfortable providing this information due to a recent identity theft incident. DHL then informed me that without this documentation, the package would be returned to Watches of America. On March 9, 2026, I received confirmation that the package had in fact been returned. I emailed Watches of America on March 16, 2026, for the second time, after multiple phone calls and voicemails that have gone unanswered. Despite advertising 24/7 availability, I have received no response by phone or email. The phone number listed is a WhatsApp number, not a standard business line, and it has been impossible to reach anyone. At this point it's April 7, 2026, I have neither received my watch nor a refund. The lack of communication and failure to resolve this matter is unacceptable. Based on my experience, I cannot recommend purchasing from this company, as customers are left without their product, without their refund, and without any reliable means of contact.

I bought the Marc Jacobs watch, and right àter I unboxed the box, I found that it was a fake watch! The trap is so bad; it has a peeling and ugly quality. Give my money back. I was frauded! The dial is even stained and rusty. The details of the band are incredibly cheap—such an unfortunate order. I sent an email to them, and they haven't responded yet.

Very bad experience, I had to pay extra fees to get my watch which had never been mentionned anywhere I will NEVER buy again with Watches of America!

I bought a watch and your return policy is the worst . I will never buy again from your page . I am not recommend to anybody to get your products .

Very poor customer service . They don’t respond to the calls or emails.