Watches of America Provides an extensive list of watches for you to choose from at unbelievably low rates. We take pride in our sourcing efforts to bring these watches at affordable prices and fast shipping to and from within the USA. All Watches are 100% guaranteed to be authentic.
Watches of America (watchesofamerica.com) has 120 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
watchesofamerica.com
Website
watchesofamerica.com
Category
Jewelry & Watches
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 58% of reviews.
Latest
Most recent review: July 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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They’re scammers, the company was in Wyoming and is closed by the government by scammers.
The company is not active, they don't have an office, they don't have a phone number and they sell fake products.
Response from Watches of AmericaJul 5, 2023
Hi Nicolas, we must clarify that your review contains misleading information. We are a legitimate company, actively operating and complying with all laws.
We take product authenticity seriously and only sell genuine products from authorized suppliers. We were unable to locate your order in our system, which raises questions about the accuracy of your claims. We kindly request that you provide specific order details so we can address your concerns appropriately. We take reviews seriously and appreciate your feedback, but it is crucial to ensure information provided is accurate. Please reach out to our customer support with the necessary order information. Thank you for your understanding.
MI
Mike
Never again
Never again. They suck with customer service and response time. I got a watch for christmas that fell apart...returned it in less than 30 days and they keep askin me dumb ass questiobs because they are scared to open the damn box i sent it back in that has the original box in it. No contact info but a damn email. What kind of business is this. NEVER AGAIN.
Response from Watches of AmericaFeb 13, 2023
Hi again Crystal, we are very sorry regarding your experience.
We have already sorted this out and sent you the replacement. Please reconsider your review whenever possible. We're more than happy to offer you a special discount to make up for this inconvenience.
Thank you Crystal
CR
Crystal
Received Broken watch -
I received a defective broken Diesel Watch - immediately contacted and they asked me to return ( at my cost of $24) they will not refund me shipping. I returned and promptly provided tracking etc. Once they received it took another week for them to finally respond to me. I shipped the watch back to them with all original items and box, but added another box over for extra protection. Now they are giving me the run around asking why it is not in it is original box, i stated it is in its original box, i simply put it in another box for extra protection and if they opened the box they will see. 3 weeks now - no contact - no watch. Continue to ignore me. I am beyond frustrated. The only means of communication is via WhatsApp - no phone number - there is an email however no one responds.
Response from Watches of AmericaFeb 13, 2023
Hi Crystal, we are very sorry regarding your experience.
We have already sorted this out and sent you the replacement. Please reconsider your review whenever possible. We're more than happy to offer you a special discount to make up for this inconvenience.
Thank you Crystal
AN
Angela
NO REPLY
The website states they will price match. I emailed asking if they would give me a partial refund to match a lower price I’d found on another retailer’s website, but no one has gotten back to me. The watch arrived today and is scratched. I’m leaving this review because it seems this is the only way to get a reply from them.
IH
Ivan H.
They lost my trust
I ordered 3 watches of which 2 were as expected and a 3rd was not working. I contacted them via email with no response at first, but managed to reach them via the WhatsApp line. I explained that the crown and stem of the watch was able to pull out completely and therefore the watch would not run as it wouldn't click back into place. Besides, it's inconvenient having a stem that can just be removed all the way. Their first response was that it sounded to them like the watch had a dead battery (as if that would cause the stem to fall out). That was around 25 Oct 2022 and the said they would try and resolve the issue. I informed them that I would be flying back to South Africa where I live on 2 Nov and need the issue resolved ASAP. I received no further replies via the WhatsApp line, even after reaching out 3 more times. Suddenly on 1 Nov I receive an email, with no formal signature, job description, position etc, from someone named Eric from WOA informing me that I should send the watch to Zak Zaki at a random home address in Katy, Texas and that they would send me a replacement, as well as cover the cost of shipping with in-store credit. Keep in mind, this was 1 day before my departure. After the service I received I wouldn't even have any use for the in-store credit because I wouldn't want to purchase from them again. Another interesting point was the fact that the invoice I received along with the delivery states that I paid nearly 50% less than I actually did. They state in many responses to reviews that they have warehouses in many locations, but all three of my watches came from Dubai. So I think they are only operating out of Dubai. They'll probably respond to this review saying that they tried to help (about a week later) but they clearly knew that it wouldn't be possible. Furthermore, I expressed my disappointment in a reply to Eric and still haven't received any response.
On the up side: I orded a watch repair kit from Amazon while waiting for WOA and managed to get the watch running myself (voiding any so called warranty they offer of course). I am also awaiting a replacement movement so that I can repair the watch completely.
Response from Watches of AmericaDec 8, 2022
Hi Ivan, thank you for taking your time to leave us a very detailed review.
Firstly, I would like to apologies for all the inconvenience caused, I understand the frustration and the disappointment.
1) We face a huge volume of emails, calls and text every single day and we try our absolute best to reply to each and every customer on time but I must admit, it does get pretty overwhelming sometimes (no excuses here, we are working on it 100%).
2) We replied to you saying to return the watch to our address in Texas which by the way, is our watch repairer address. We've sent an email saying that we were more than happy to send you a replacement right away. We did not 'wait' on purpose till your last day, we ship via DHL everywhere, so we definitely can ship the watch to South Africa that's not an issue at all. It just happened to be that Eric got back to you on this day.
3) Regarding the invoice, we've declared the value of the shipment as low as possible so you don't have to pay the import tax fee.
4) Our main warehouse is actually in Dubai due to COVID, but again, since you've read all our replies to the negative reviews: we do keep our stock in multiple countries.
We'd love to send you a store credit regardless (we ship to South Africa) I’d love it if you give us another chance, you can purchase with us using the store credit which I will send via email and please be assured that the watch will be in perfect condition.
Again, we are sorry for the entire experience, but please do note that we want to fix this for you and we would love it if you give us another shot :)
P.S - We do have a signature and Eric probably forgot to attach it.
SS
S S.
watch broken . first time reaching out.
hi . we received the marc jacobs watch but we have had trouble starting right away. some of the details on the face came loose and it gets in the way of the watch movements sometimes causing the watch to stop completely
my mistake that i have not reached out to the retailer up until now.
Response from Watches of AmericaFeb 13, 2023
Hi Sara, we have already sorted this out and sent you the replacement for your daughter. Please reconsider your review whenever you can :)
Thank you
LM
Lashora M.
SCAM SCAM SCAM!!!!
SCAM SCAM SCAM!!!!! I’d give negative 0 if possible!!!! This makebelive business is a joke. Orders a watch over 200$ and it arrived broken and dirty … the customer service is by far the worst ever… accused me oh causing the damage , told me I couldn’t get a refund or exchange but would give me a credit…. Total be bs I never got any credit… they stop replying to me when I asked about i sending them several emails…. And they even gave me a fake number to call for assistance and the number isn’t even a working number!!!! I shop online all the time and the is my 1st review ever… I never gave a review the time even if I was unsatisfied with an item but this sale from watches of America was sooooooooo freaking horrible… how can they get away with this
Response from Watches of AmericaNov 16, 2022
Hi Lashora, I am very sorry you feel this way. However, as mentioned to you by email, this is a transparent silicon / nylon material and it is very normal for dust to show or get exposed since it’s a transparent strap.
Please note that all our products are brand new we have not shipped you a used product as we do not store any used watches. We have a very strong quality control team who always asses the watches before shipping to customers.
We emailed you on the 8th of July asking for photos and you have replied back to us with the photos on the 22nd July. You replied back after 14 days, it seems the dust was from normal wear & tear.
We've offered you a store credit to make it up to you. Again, we apologies for the inconvenience caused, your feedback is always important to us as we are equally grateful when customers let us know when things didn't quite go to plan.
Thank you Lashora.
LE
Leon
My watch is of poor quality
My watch is of poor quality
Response from Watches of AmericaJul 13, 2022
Hi Leonard, I am very sorry to hear this. We have replied to your email asking you to please send us a short video of the whole watch so we can properly assess the condition of the watch and help you further, but we never received an email back from you.
Please if you can email us back so we can help you as we don't want you to have a negative experience with us :) Thank you Leonard and we are very sorry for any inconvenience caused.
