Wasatch Peaks Credit UnionWasatch Peaks Credit Union is the financial service provider Ogden residents trust. Our team handles checking, savings, loan applications, and more.
Wasatch Peaks Credit Union (wasatchpeaks.com) has 586 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Credit & Debt Services · Provo, Utah
Excellent
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Credit & Debt Services · Sandy, Utah
Poor
Showing 37 reviews with 1 star · Clear filters
Adrienna H.
The customer service with some of the member services employees is horrible. Perhaps, some training on how to treat Wasatch Peaks members with respect might help. Lorna, Heidi & Andrea are very rude.
Response from Wasatch Peaks Credit UnionMar 31, 2021
Hello Adrienna, Thank you for being a member of Wasatch Peaks! We appreciate your feedback and would love to speak more with you about this issue. Please email us with more details at [email protected].
Austin
Website and online account setup is very below industry standards. UI is horrible. Lowest interest rate I could get, but I now fully regret my decision going with this credit union which is concerning because I haven't even made my first payment yet.
Response from Wasatch Peaks Credit UnionOct 1, 2020
Hey Austin, Thank you for taking the time to review us and for being a member of Wasatch Peaks! We appreciate your feedback and would love to speak more with you about these issues. Please email us at [email protected].
Vincent
Let me open a checking account and savings then a month later says I can’t have one.
Response from Wasatch Peaks Credit UnionSep 29, 2020
Hey Vincent, Thank you for bringing this to our attention. We appreciate your feedback and would love to speak more with you about this issue. Please email us at [email protected].
L Feen M.
I opened an account here two weeks ago and I have no access to my money, my accounts don’t show up online, and customer service doesn’t respond to questions. I received no routing numbers to set up direct deposits or order checks. I think my money is going to be finding a new home once I can get someone to track it down for me.
Response from Wasatch Peaks Credit UnionSep 29, 2020
Hello, We appreciate you taking the time to provide us with your feedback so we can better serve our members! We’d love to speak with you more about this and see what we can do to help. Please email us with more information at [email protected].
George L Boyles J.
they block your atm card for no reason at all. i tried to use it & they put a lock on my card. i will be taking my cash out & opening a new account elsewhere.
Response from Wasatch Peaks Credit UnionJul 9, 2020
Hello George, We appreciate you taking the time to provide us with your feedback so we can better serve our members! We’d love to speak with you more about this and see how we can help. Please email us with more information at [email protected].
Taylor
I've been with you guys for quite a while now. Although I don't have the best credit due to uncontrollable life circumstances, I have always made my loan payments on time and I recently paid my vehicle off. When I recently applied for an RV loan, I was slapped with 11.99% interest. I've always spoke nothing but good about WPCU and I've recommended everyone I know to them because they've always been so friendly and helpful. I really hope they aren't going in the direction of AFCU where their members are just a number to them. This wasn't right, especially when they know I've made my all my payments on time and in full. Instead of letting them receive that high interest payment and make money, I just paid it off. The purpose of the loan was to help build my credit. I really like WPCU so this was a real let down.
Response from Wasatch Peaks Credit UnionFeb 14, 2020
Hey Taylor, We appreciate you taking the time to provide us with your feedback so we can better serve our members! We’d love to speak with you more about this and see how we can help. Please email us with more information at [email protected].
DESTINY G.
You guys have horrible customer service. Each time I’ve had an issue, it never gets resolved until about the 5th call. I applied for a credit card 2 months ago and never heard anything back from Amy. Each time I’ve called about the credit card, I always get a different answer. You guys are crap.
Response from Wasatch Peaks Credit UnionFeb 6, 2020
Hey Destiny, Thank you for bringing this to our attention. We appreciate your feedback and would love to speak more with you about this issue. Please email us at [email protected].
JASON R.
Wanted to dispute a charge. Item was never received. Customer Service said there was nothing could assist me with. Very disappointed...
Response from Wasatch Peaks Credit UnionFeb 6, 2020
Hey Jason, Thank you for bringing this to our attention. We appreciate your feedback and would love to speak more with you about this issue. Please email us at [email protected].